Spare Parts Inside Sales & Customer Support

Stech Technology UK Limited; Burnaby; On-site; CAD 45,000 - 65,000; Full time

Job summary

EMS-Tech Inc. is seeking an Inside Sales/Customer Service Associate to join our After Sales Parts team. You will manage spare parts orders, prepare quotations, and ensure timely delivery of parts, coordinating with suppliers, customers, and team members.

The role requires strong organizational and communication skills, plus the ability to work independently or as part of a team in a fast-paced environment.

Qualifications

• Business or Technical degree/diploma or equivalent level of combined education and on-the-job experience.
• 0-2 years of experience in a client-facing Customer Service role.
• Proficiency in MS Office Suite (Word, Excel, Teams).
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Quotation Preparation: Research historical data, including reading technical drawings, or source new parts to prepare accurate spare parts quotations.
• Procurement Documentation: Draft and manage procurement documents such as spreadsheets, databases, requests for quotations, and purchase orders for spare parts.
• Drawing Management: Receive, organize, and circulate supplier and fabricator drawings for approval, including preparing drawing transmittals.
• Coordinate order fulfillment and tracking, monitoring quotes, shipments, invoices, and payments to maintain smooth operations.
• Support Senior Staff: Assist in maintaining and organizing spare parts files and correspondence.
• Additional Duties: Perform any other duties assigned by the supervisor.

Skills

Customer service

Communication

Organization

Teamwork

Independent work

Education

Business or Technical degree/diploma

Tools

MS Office

Job description

EMS-Tech Inc. is seeking an Inside Sales/Customer Service Associate to join our After Sales Parts team. You will manage spare parts orders, prepare quotations, and ensure timely delivery of parts, coordinating with suppliers, customers, and team members.

The role requires strong organizational and communication skills, plus the ability to work independently or as part of a team in a fast-paced environment.