Inside Sales Representative, Newborn Stem Cell- Mississauga, ON

CooperCompanies; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare company is seeking an Inside Sales Representative in Mississauga. The role focuses on educating expectant families about cord blood banking options, providing exceptional customer service, and meeting sales targets. This full-time position offers a competitive compensation package, reflecting the company’s commitment to employee satisfaction and well-being.

Benefits

Medical coverage

401(k) plan

Parental leave

Fertility benefits

Paid time off

Qualifications

• Bachelors degree and minimum two years of B2B sales experience required.
• Call center customer service experience strongly preferred.
• Bilingual English / French is strongly desired.

Responsibilities

• Educate families on their cord blood banking options.
• Deliver superior customer service on all calls, emails, or chat sessions.
• Meet or exceed sales and client service goals.

Skills

Salesforce

Customer Service

Bilingual English / French

Education

Bachelor's degree

Tools

Microsoft Office 365

Job description

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to womens healthcare providers including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq : COO). CooperSurgical headquartered in Trumbull CT produces and markets a wide array of products and services for use by womens health care clinicians. More information can be found at .

Our Inside Sales Representative Stem Cell- Mississauga ON will communicate with expectant families the value of cord blood banking empowering them to make an informed choice on their banking options through superior service and accuracy of information.

Responsibilities

• Educate families on their cord blood (newborn stem cell) banking options empowering them to make an informed decision.
• Deliver superior customer service on all inbound and outbound calls emails and / or chat sessions.
• Remain current on all procedural activities and follow ups.
• Remain current on all training and other administrative tasks.
• Meet or exceed monthly quarterly and yearly sales and client service goals.
• Adhere to all Consumer Sales processes and policies.
• Review recorded calls with the manager to identify best practices and areas of opportunity.
• Ensure quality standards are met per company Quality Policy.
• Generate IRs to capture client and other relevant issues.
• May be trained as a mentor / trainer.
• Ensure client data including personal credit card and medical information is protected as explained in CooperSurgicals Data Protection Policy.

Qualifications

• Bachelors degree and a minimum two years of B2B sales experience required or equivalent combination of education and experience.
• Computer Skills : To perform this job successfully an individual should have working knowledge of Salesforce or similar CRM and Microsoft Office 365.
• Bi-lingual English / French is strongly desired.
• Call center customer service client services experience strongly preferred.

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies : Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms / employment agencies to any employee at CooperSurgical via-email the internet or in any form and / or method will be deemed the sole property of CooperSurgical unless such search firms / employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

LI-EC1

Required Experience :

Unclear Seniority

Key Skills

Abinitio,Hospital management,Agriculture,Cost Control,Employee Benefits,Data Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1

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