Bilingual Customer Service Representative

Beyond Bilingual Inc.; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company in medical and safety technology as a Bilingual Customer Service Representative in Mississauga. You will deliver world-class service to English and French speakers, manage order entries, and ensure customer satisfaction while collaborating across departments. This full-time permanent role offers a hybrid work model with great perks, including vacation time, health insurance, and a retirement plan.

Benefits

Vision care

18 days vacation, up to 5 sick days

STD, LTD, Life Insurance

Education & Training

Corporate membership for GoodLife

Employee assistance program

Retirement Savings: RRSP program

Deferred Profit-Sharing plan

Qualifications

• 3+ years of experience in a product order management position.
• Knowledge of SAP is a MUST.
• Medical or Pharma experience is a very good asset.

Responsibilities

• Perform data entry for customer orders and related functions.
• Resolve order-related issues using appropriate resources.
• Ensure customer satisfaction on all requests for information.

Skills

Bilingual (French and English)

Attention to detail

Advanced problem-solving

Interpersonal skills

Tools

SAP

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Beyond Bilingual Inc.

President and Founder | Bilingual Recruitment

Full Time – Permanent

Location: Mississauga, ON - Hybrid - 2 days may go to 3 days in office.

Work Hours: Monday - Friday 8:30 AM – 5:00 PM

Salary: Up to $80,000

Perks and highlights!

• Vision (300 every 2 years)
• 18 days vacation up to 5 sick days
• STD LTD, Life Insurance
• Social Committee, great working environment
• Equal opportunity employer and is committed to a diverse workforce
• Additional/Voluntary Insurance, critical illness insurance
• Education & Training
• Travel Insurance
• Corporate membership for GoodLife
• Retirement Savings: RRSP program employee can contribute after 6 months
• Deferred Profit-Sharing plan based on organizational results
• Employee assistance program- enhanced with counselor
• Growth potential
• Unpaid leave

Company Overview:

Our client is an international leader in the fields of medical and safety technology. They have been supporting and saving lives for over a century, successfully cultivating core values of intimate customer care and quality, consistent innovation, employee engagement and professionalism.

Reporting to the Customer Service Supervisor

Job Summary:

The Bilingual Customer Service Representative provides world class customer service for English and French speaking customers. The basic function of the Bilingual Customer Service Representative is to perform designated order entry and related customer service functions as required by established procedures in the Market Fulfillment Department.

Principal Accountabilities:

• Perform data entry for all customer orders, other orders and related order entry functions, and enter all assigned data in an accurate and timely manner, including maintenance of the Master Customer Data.
• Use initiative to resolve all order related issues (e.g., product substitutions, delayed deliveries, incomplete documents, Failure on Arrival, etc.) using appropriate resources, or coordinate with other departments – Order Management Team, Warehouse, Sales & Marketing.
• Ensure accurate contract review on all orders (including sold to/bill to/ship to parties, part numbers, quantities, price conditions, special requests, routes, shipping mode, distribution channel, etc.) and monitor each step of the order process to completion, from first inquiry to delivery of product to invoicing
• Identify, and work to correct, any discrepancies at order entry. This may include requesting changes to customer master data, verifying pricing in SAP for price contracts, checking customer understanding of Unit of Measure, etc. Look for opportunities to prevent errors & discrepancies from recurring.
• Ensure customer satisfaction on all requests for information in a timely manner. Probe all inquiries and ensure follow-up with solution utilizing product and process knowledge or coordinating with other departments.
• Handle calls professionally and efficiently when transferring to the Service and Tech Support department, adhering to the call routing SOPs. Support other teams to ensure they have accurate and sufficient information to perform their tasks.

Qualifications:

• Fluently bilingual French and English, written and verbal
• 3+ years of experience in a product order management position
• Knowledge of SAP is a MUST
• Medical or Pharma is a very good asset
• Attention to detail and high level of accuracy
• Ability to interact and build professional relationships / network with other departments
• Advanced problem-solving skills
• Proficiency with Microsoft Office Software

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Consumer Services

Referrals increase your chances of interviewing at Beyond Bilingual Inc. by 2x

Get notified about new Customer Service Representative jobs in Mississauga, Ontario, Canada.

Toronto, Ontario, Canada CA$46,000.00-CA$51,000.00 2 weeks ago

Customer Experience Representative - Operations

Toronto, Ontario, Canada CA$45,000.00-CA$50,000.00 11 hours ago

Early Intervention Representative - 12 Month Secondment

Greater Toronto Area, Canada CA$22.08-CA$24.53 4 weeks ago

Corporate Customer Service Representative

customer service representative supervisor

Customer Service Assistant Department Manager - Full Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.