Claims Service Representative *Remote work* Full-Time, (Mississauga, ON)

ClaimsPro LP; Mississauga; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Claims Service Representative, where your role will be pivotal in providing exceptional customer support to policyholders. This full-time position allows you to work remotely after training, ensuring you can balance your professional and personal life effectively. You will assist clients in reporting insurance claims, document details, and coordinate with adjusters and vendors. If you are a motivated individual with strong communication skills and a commitment to quality service, this opportunity is perfect for you. Be part of a dynamic team that values excellence and continuous learning.

Qualifications

• Post-secondary education and minimum 1 year administrative experience required.
• Knowledge of insurance/service industry preferred.

Responsibilities

• Provide personalized customer service and manage inquiries effectively.
• Review ECS call reports and ensure proper handling of calls.

Skills

Communication Skills

Time Management

Organizational Skills

Customer Service

Adaptability

Dependability

Education

Post Secondary Education

Tools

Computer Skills

Telephone Etiquette

Job description

Claims Service Representative *Remote work* Full-Time, (Mississauga, ON)

Company:

ClaimsPro LP

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 6AM and 12AM.
* This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

Preference will be given to candidates who have successfully completed the following Insurance Institute courses:
Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11).

Training will be in office; however, you can continue to work shifts remotely in your home once trained.

Competencies required to succeed:

• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
• Dependability; to follow instructions as well as take responsibility for their actions and keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities:

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain database of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/service agreements

Education, knowledge and experience required:

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions:

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies:

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

About

In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience!

Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.