Inside Sales Representative, London (Wharncliffe)

Fountain Tire; London; On-site; CAD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training program

Advancement opportunities

Team discount

Regular day shifts

Job summary

Fountain Tire London Wharncliffe (77 Highview Ave East) is seeking an Inside Sales Representative to join our team. You will handle quotes, bookings, and customer follow-up, while delivering friendly service to our customers.

This role offers competitive hourly wages, comprehensive benefits, training opportunities, and possibilities for advancement. Regular day shifts and employee discounts are provided.

Qualifications

• 2+ years in automotive repair or tire industry.
• Excellent customer service and positive attitude.
• Valid driver's license and clean driving abstract.
• Strong communication and listening skills.

Responsibilities

• Create work orders and arrange bookings; communicate with technicians.
• Provide service quotes; obtain customer authorization; finalize sales and follow up.
• Proactive calls to customers to assess satisfaction with service.
• Recommend tire services, wheel and mechanical services to customers.
• Ensure accurate billing and input information into the system.
• Keep showroom promotional materials updated.
• Participate in safety initiatives and follow learning modules.
• Complete assigned e-learning and safety courses.
• Assist inventory management and annual counts.

Skills

Customer service

Sales

Communication

Teamwork

Attention to detail

Job description

Fountain Tire London Wharncliffe (77 Highview Ave East), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits

What is in it for you?

• Competitive compensation $26 to $30 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• At least 2+ years of experience in the automotive repair industry or tire industry is required
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver's license and be able to provide a satisfactory passenger or commercial Driver's Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you'd have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards, as permitted under Ontario Employment Standards Act 2000. Final decisions are always made by our hiring teams.