Inside Sales Representative (London, First Street)

Fountain Tire; London; On-site; CAD 30,307 - 41,328; Full time

Benefits offered by this job

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Employee discounts on tires and services

Job summary

Fountain Tire in London is seeking a friendly and dedicated Inside Sales Representative to join our team. This role involves creating work orders, providing quotes, and ensuring customer satisfaction through excellent service.

We offer competitive compensation ranging from $22 to $30 per hour, comprehensive benefit programs including health and vision, and opportunities for skill development and career advancement.

Qualifications

• Experience in the automotive repair industry or tire industry is an asset.
• Must possess a valid driver’s license.
• Excellent customer service and a great attitude are a must.

Responsibilities

• Create work orders and arrange bookings.
• Provide service quotes and finalize sales.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Effective listening skills

Customer service

Knowledge of tires and mechanical services

Job description

Fountain Tire (London, First Street), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative!

What is in it for you?

• Competitive compensation $22 to $30 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work