Inside Sales Representative

FOUNTAIN TIRE LTD; Canada; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Health, dental and vision benefits

RRSP with company matching

Training and advancement opportunities

Employee discounts on tires/services

Supportive team and great customers

Job summary

Fountain Tire Val Caron is seeking a front counter Inside Sales Representative to join the team. You will handle work orders, quotes, and customer follow-up while promoting tire and mechanical services in a busy automotive shop.

The role emphasizes customer service excellence, effective communication, and a collaborative team approach. Competitive pay, health and dental benefits, RRSP with company matching, and advancement opportunities are offered.

Qualifications

• Experience in the automotive repair or tire industry is an asset.
• Excellent listening and communication skills.
• Knowledge of passenger, light truck and specialty tires and mechanical services.
• Must have a valid driver's license.
• Strong customer service orientation and a positive attitude.
• Team player who takes pride in their work.

Responsibilities

• Create work orders and book appointments, communicating details to technicians.
• Provide service quotes, obtain customer authorization, finalize sales and follow up.
• Conduct proactive calls to gauge customer satisfaction with service.
• Recommend tire services, wheel and mechanical services to customers.
• Ensure accurate billing and processing in the computer system.
• Keep showroom promotional material up to date.
• Participate in safety initiatives to ensure a safe work environment.
• Complete assigned e-learning and safety modules per policy.
• Assist with inventory management and annual counts.

Skills

Automotive industry knowledge

Active listening

Tire and mechanical services knowledge

Valid driver's license

Customer service mindset

Team player

Job description

Overview

Fountain Tire Val Caron (2945 Belisle Dr Unit 4), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team on the front counter as an Inside Sales Representative!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $24 to $28 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards, as permitted under Ontario Employment Standards Act 2000. Final decisions are always made by our hiring teams.