Inside Sales Representative

Rolark Stainless Steel; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

On-site parking

RRSP match

Job summary

Rolark Stainless Steel in Vaughan, Canada, is seeking an Inside Sales Representative to drive sales of corporate products and services, building relationships with new and existing customers through phone and email.

You will respond to inquiries, generate quotes, assist with orders, and coordinate with Outside Sales to meet quotas while maximizing profitability and maintaining accurate records. This on-site role requires strong communication, CRM proficiency, and a customer-focused mindset.

Qualifications

• Post-secondary education in Business, Marketing, Communications or related field is an asset.
• Experience in cold calling and inside sales.
• Prior experience in a customer service or B2B sales environment is an asset.
• Proficient in Microsoft Office and CRM systems.
• Strong interpersonal and relationship-building skills.
• Strong organizational skills with ability to manage multiple tasks.
• Detail-oriented with problem-solving and negotiation abilities.
• Ability to collaborate with internal teams and external clients.
• Self-motivated and results-driven with a competitive attitude.

Responsibilities

• Develop and maintain strong relationships with new and existing customers to ensure long-term retention and future sales opportunities.
• Respond to inbound customer inquiries, convert them into sales, and proactively engage in outbound prospecting efforts, including cold calling and follow-ups.
• Generate price quotations, discuss credit terms, prepare sales orders, and ensure accurate sales reporting.
• Collaborate with the Outside Sales team to support business development efforts and meet customer expectations.
• Investigate and resolve customer issues or complaints in a timely, professional manner while managing expectations.
• Source and purchase out-of-stock or irregular items, ensuring timely and accurate delivery.
• Balance customer satisfaction with achieving business profitability, ensuring alignment with company goals.
• Update existing customer information and enter new customer data into the respective systems.
• Track market trends and share insights with the Sales team to support strategic planning and marketing efforts.
• Maximize all sales opportunities by staying proactive and identifying new business avenues within the assigned territory.
• Maintain accurate records of all sales activities, including calls, orders, and follow-ups.
• Perform other duties as assigned.

Skills

Inside sales

Cold calling

Customer service

Interpersonal skills

Organization

Detail-oriented

Negotiation

Collaboration

Self-motivation

Education

Post-secondary education in Business/Marketing/Communications

Tools

Microsoft Office

CRM systems

Job description

**** PLEASE NOTE THAT THIS IS AN ON SITE ROLE****

Company Profile

Rolark Stainless Steel is a leader in the stainless-steel distribution industry, delivering one-stop personalized service with uncompromising quality and value to clients across Canada. With three locations in Ontario, Alberta and Quebec we maximize distribution channels to deliver fast quality stainless steel products to our clients.

Since 1984, Rolark has specialized in providing custom services such as Laser and Plasma cutting, shearing, bar edging, saw cutting, and SPV coating. With an extensive inventory of long and flat stainless steel products, we are able to meet the needs of a diverse client base.

As a member of Jacquet Metal Services, we are capable of maximizing our global distribution channels to deliver fast quality metal products.

Position

A Inside Sales Representative is responsible for driving sales of corporate products and services, achieving business targets through strong telephone sales and communications skills. A successful representative will be customer-focused, generating revenue by creating sales leads, initiating prospect calls, and building lasting relationships with both new and existing customers.

Job Description

Responsibilities include, but are not limited to the following:

• Develop and maintain strong relationships with new and existing customers to ensure long-term retention and future sales opportunities
• Respond to inbound customer inquiries, convert them into sales, and proactively engage in outbound prospecting efforts, including cold calling and follow-ups
• Generate price quotations, discuss credit terms, prepare sales orders, and ensure accurate sales reporting
• Collaborate with the Outside Sales team to support business development efforts and meet customer expectations
• Investigate and resolve customer issues or complaints in a timely, professional manner while managing expectations
• Source and purchase out-of-stock or irregular items, ensuring timely and accurate delivery
• Balance customer satisfaction with achieving business profitability, ensuring alignment with company goals
• Update existing customer information and enter new customer data into the respective systems
• Track market trends and share insights with the Sales team to support strategic planning and marketing efforts
• Maximize all sales opportunities by staying proactive and identifying new business avenues within the assigned territory
• Maintain accurate records of all sales activities, including calls, orders, and follow-ups
• Perform other duties as assigned

Job Qualifications

• Post-secondary education in Business, Marketing, Communications, or a related field is an asset
• Experience in cold calling and inside sales
• Previous experience in a customer service or B2B sales environment is an asset
• Proficient in Microsoft Office and CRM systems
• Strong interpersonal and relationship-building skills, with the ability to engage and influence customers
• Strong organizational skills, with the ability to manage multiple tasks and deadlines
• Detail-oriented, with strong problem-solving and negotiation abilities
• Ability to collaborate effectively with both internal teams and external clients
• Self-motivated and results-driven with a competitive attitude

Performance Expectations

• Meet or exceed monthly sales quotas and key performance indicators (KPIs) as set by management
• Collaborate with the Outside Sales team to ensure a cohesive sales strategy and customer experience
• Provide accurate and timely reports on sales activities, market feedback, and customer issues
• Demonstrate an ongoing commitment to personal and professional development, including knowledge of products and industry trends
• Contribute to the achievement of company-wide sales and business development goals

Rolark/Jacquet is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Experience

• sales: 2 years (preferred)

Work Location

In person