Inside Sales Representative

Kibbi Technologies Inc.; London; On-site; CAD 42,000 - 64,000; Full time

Job summary

Canada Waterworks in Ontario is seeking an inside sales facilitator to drive the sales process by phone, email, and in-person inquiries. You will manage responses to customer orders and quotations from various sources, supporting outside sales as needed and aiming to convert opportunities into orders.

You will coordinate project management activities, track open orders, resolve issues, maintain pricing using matrices, manage inventory, ensure on-time shipments, and assist warehouse staff.

Qualifications

• 2 to 5 years of experience selling in an inside sales environment.
• Experience with inventory sales.
• Associate degree preferred.
• Strong computer skills.
• Forklift certification preferred.

Responsibilities

• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Prospect for new sales opportunities via outbound calling and emailing.
• Provide product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price.
• Procure and maintain inventory; monitors to ensure proper inventory turns.
• Ensure timely shipment of materials and customer satisfaction.
• Work at the sales counter to serve in-store customers as assigned.
• Handle customer inquiries and problem resolution when an outside salesperson is not available.
• Perform estimating, take-off, and proposal duties as necessary.
• May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying staging and stocking all incoming materials.

Skills

Strong computer skills

Forklift Certification

Education

Associate degree preferred

Job description

Job Summary

Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespeople, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.

Major Tasks, Responsibilities And Key Accountabilities

• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.


• Prospect for new sales opportunities via outbound calling and emailing.


• Provide product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develop code directives for certain products while maintaining target margin goals.


• Procure and maintain inventory; monitors to ensure proper inventory turns.


• Ensure timely shipment of materials and customer satisfaction.


• Work at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge.


• Handle customer inquiries and problem resolution when an outside salesperson is not available.


• Perform estimating, take-off, and proposal duties as necessary.


• May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying staging and stocking all incoming materials.

Preferred Qualifications

• Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.


• Experience with inventory sales.


• Associate degree preferred.


• Strong computer skills desired.


• Forklift Certification Preferred

Canada Waterworks is an Employment Equity employer committed to creating an inclusive and diverse workplace. We welcome applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. We do not require Canadian work experience for any position. Compensation details for this role are disclosed in accordance with Ontario law. If artificial intelligence is used in the screening or selection process, this will be transparently communicated. We value equitable opportunities and encourage all qualified candidates to apply.