Inside Sales Rep – Vanier - QC

St-Amour; Quebec; On-site; CAD 45,000 - 75,000; Full time

Job summary

St-Amour in Quebec City is seeking an Inside Sales Representative to maximize sales within Vanier, QC and surrounding areas, and to generate new and existing accounts. The role focuses on receiving, generating and processing sales orders and coordinating service needs.

Ideal candidates will have experience in pipes, valves and fittings in an industrial sales environment, be bilingual (French/English), and possess strong computer literacy.

Qualifications

• Experience in pipes, valves and fittings in an industrial sales environment
• Strong relationship-building with customers
• Fluent in French and English communication

Responsibilities

• Receive and process sales orders by phone, fax, email or from sales reps, entering data for order picking.
• Resolve issues with internal departments to investigate and resolve problems.
• Prepare quotes and coordinate deliveries with customers and warehouse.
• Use selling techniques to increase sales with substitution or bundled products.
• Track shipments and prepare documentation for returns and billing.
• Stay current with company products and services.
• Participate in inventory and training as required.
• Assist in special sales events and trade shows.
• Generate reports as requested.

Skills

Bilingual French/English

Computer literacy

Sales experience

Job description

Our client is a leader in the industrial pipes, valves and fitting distribution industry. They are searching for an Inside Sales Representative for our Quebec City Branch. The successful candidate will maximize sales within Vanier, QC and surrounding areas and will generate new and existing accounts. The individual will be primarily responsible for receiving, generating and processing sales orders, preparing general correspondence and co-ordinating service needs. This position also serves as customer contact for such matters as pricing, scheduling and delivery. The ideal candidate will have previous experience in pipes, valves, fittings and industrial sales environment and will cultivate and maintain strong relationships with our customers. Knowledge of mechanical, fire protection, and industrial market and/or general plumbing would be considered an asset. Bilingual in French and English and computer literacy is required.

Responsibilities

• Receive sales orders from customers by phone, fax, email or via sales representative; enter all information required for order picking into the system; transcribing all non-stock material in orders to material control for purchasing purposes.
• Resolve customer issues and/or problems; liaise with outside sales, accounting/credit department, material control and warehouse to investigate and resolve issues; recommend improvements and corrective actions.
• Prepare sales and delivery quotations; communicate quotes and product specifications; liaise with warehouse personnel to co-ordinate deliveries with customers; follow up as required/requested.
• Actively use selling techniques to increase sales through the use and promotion of complementary and/or substitution products and specially priced items, pro-actively contact customers as required/requested, reports on customer activity.
• Follow-up on direct shipments from supplies to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier.
• Remain current with company products and services.
• Participate in and undertake any training as require/requested.
• Participate in physical inventory and reception duties as required.
• Participate in special sales functions and trade shows.
• Prepare and generate reports as required/requested.