Inside Sales/Order Processing

AdeptAg; Beamsville; On-site; CAD 40,000 - 54,000; Full time

Job summary

AdeptAg is seeking an Inside Sales / Order Processing specialist in Beamsville, Ontario. This full-time, in-office role supports quoting, order entry, and fulfillment, working Mon–Fri 8:00 AM to 5:00 PM.

You'll collaborate with Sales, Design, Project Management, Purchasing, Production, and Shipping to ensure accurate pricing, product data, and order details before fulfillment.

Qualifications

• Strong customer service skills and professional communication.
• Attention to detail with accuracy in orders and pricing.
• Commercial awareness for quotes and order entries.
• Ability to manage multiple customer requests in a fast-paced environment.

Responsibilities

• Respond to customer inquiries about products, pricing, availability, lead times, and order status.
• Build and maintain relationships with existing customers through timely communication.
• Assist customers in selecting products based on requirements.
• Follow up on quotes, open orders, revisions, and requests.
• Identify opportunities to support customers and communicate sales potential to the Sales team.
• Provide ongoing support to Outside Sales and other team members.

Skills

Customer service

Attention to detail

Commercial awareness

Communication skills

Multitasking

Tools

Genius ERP

Job description

Inside Sales / Order Processing

Location: Zwart Systems / AdeptAg
Beamsville, Ontario, Canada

Full-Time | In-Office | Monday–Friday | 8:00 AM – 5:00 PM

AdeptAg is the North American leader in turnkey design, automation solutions, irrigation systems, and services for controlled environment production. We partner with growers to deliver innovative systems that drive efficiency, productivity, and long-term success.

About the Role

The Inside Sales / Order Processing position supports customers and the Sales team throughout the quoting, order entry, and order fulfillment process. This role is responsible for responding to customer inquiries, preparing quotes, entering and validating customer orders, and coordinating internally to ensure orders are processed accurately and efficiently.

Working closely with Sales, Design, Project Management, Purchasing, Production, and Shipping, this position serves as an important link between the customer and internal operations. The role helps ensure pricing, product information, documentation, and order details are accurate before orders are released for fulfillment.

This position requires strong customer service skills, attention to detail, commercial awareness, and the ability to manage multiple customer requests and orders in a fast-paced environment.

Key Responsibilities

Inside Sales and Customer Support

• Respond to customer inquiries regarding products, pricing, availability, lead times, and order status
• Build and maintain positive relationships with existing customers through responsive and professional communication
• Assist customers in identifying appropriate products and solutions based on their requirements
• Provide follow-up on quotes, open orders, revisions, and customer requests
• Identify opportunities to support additional customer needs and communicate potential sales opportunities to the appropriate Sales team member
• Provide ongoing support to Outside Sales and other commercial team members as required

Quoting and Sales Support

• Prepare quotes for small to mid-tier customer orders using current pricing and product information
• Generate detailed part-based quotes using ERP data and provided parts lists
• Ensure quotes align with current pricing structures, margin expectations, and company standards
• Review customer requests for completeness and obtain clarification when additional information is required
• Maintain accurate records of quotes, revisions, and customer communications

Order Entry and Validation

• Accurately enter and process sales orders within the Genius ERP system for internal and external customers
• Review orders for completeness, pricing accuracy, correct part numbers, margins, and required documentation before release
• Maintain accurate ERP data and ensure orders are structured correctly for downstream departments
• Identify missing information, pricing concerns, or order discrepancies and resolve them proactively before processing