Inside Sales Customer Service Pro | Upsell & Delight

TalentWorld; Winnipeg; On-site; CAD 48,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

2 weeks paid vacation after year 1

Health & dental benefits

Training & development

Free on-site parking

Job summary

TalentWorld is seeking a Customer Service Representative — Inside Sales in Winnipeg, Manitoba (Transcona). You will juggle the order desk duties, handle customer inquiries by phone and email, and identify upsell opportunities while delivering friendly, solution-focused service.

The role is permanent, full-time, onsite with regular hours, Monday to Friday 8:00 AM to 4:30 PM. A 2–4 year background in customer service or inside sales and CRM/ERP experience are desired; a Class 5 license is an asset.

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred.
• 2–4 years in customer service, inside sales, or similar client-facing role.
• Proven upsell/cross-sell experience and meeting sales targets.
• CRM/ERP experience; Sage familiarity highly preferred.
• Proficient with MS Office; comfortable with order-processing platforms.
• Familiar with Zendesk or Salesforce Service Cloud; advantageous.

Responsibilities

• Serve as main contact for customer inquiries via phone and email with prompt, professional support.
• Troubleshoot complaints and offer effective solutions or alternatives.
• Identify upselling and cross-selling opportunities to drive revenue.
• Act as inside sales by recommending relevant upgrades and new products.
• Accurately update customer records, transactions, and sales activity.
• Process orders efficiently and ensure timely fulfillment.
• Maintain excellent phone etiquette and clear communication.
• Collaborate with team for seamless service delivery and handoffs.
• Support sales goals by converting service interactions into revenue opportunities.
• Stay current on product offerings and promotions for accurate recommendations.

Skills

Customer service

Inside sales

Upselling

CRM/ERP

Sage

MS Office

Zendesk/Salesforce

Order processing

Education

Bachelor’s degree in Business or Communications

Equivalent experience considered

Tools

Zendesk

Salesforce Service Cloud

EDI platforms

Sage

Job description

TalentWorld is seeking a Customer Service Representative — Inside Sales in Winnipeg, Manitoba (Transcona). You will juggle the order desk duties, handle customer inquiries by phone and email, and identify upsell opportunities while delivering friendly, solution-focused service.

The role is permanent, full-time, onsite with regular hours, Monday to Friday 8:00 AM to 4:30 PM. A 2–4 year background in customer service or inside sales and CRM/ERP experience are desired; a Class 5 license is an asset.