Customer Experience & Order Specialist (Winnipeg)

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Winnipeg; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Shareholder opportunities

Work‑life balance

Career growth opportunities

Job summary

Richelieu Hardware Ltd. is seeking a Customer Service Representative in Winnipeg, Manitoba. The role handles order entry, stock checks, delivery coordination, payments, and customer follow‑ups to ensure smooth service.

The ideal candidate demonstrates strong communication, organization, and teamwork, with proficiency in MS Office and ERP systems. A reliable, flexible attitude and ability to lift 13.6 kg are expected as part of daily tasks.

Qualifications

• Reliable, motivated, and eager to learn.
• Excellent interpersonal skills and ability to prioritize and work independently.
• Proficient with computers, MS Office and ERP software; English communication is essential.

Responsibilities

• Receive and enter customer orders and coordinate based on product availability.
• Check stock levels, shipping dates, and back‑orders; communicate with customers.
• Confirm delivery addresses and transport details; organize and process payments.
• Track and resolve order and delivery issues per policy; prioritize shipments when trucks are used.
• Assist customers at pickup and prepare order documentation; promote products by phone/email.
• Receive goods in ERP; perform daily admin tasks including filing and phone handling.
• Carry out other tasks requiring product knowledge and procedures.

Skills

Excellent interpersonal skills

Prioritization & independent work

English communication

ability to lift 13.6 kg

MS Office proficiency

ERP software knowledge

Tools

MS Office Suite

ERP software

Job description

Richelieu Hardware Ltd. is seeking a Customer Service Representative in Winnipeg, Manitoba. The role handles order entry, stock checks, delivery coordination, payments, and customer follow‑ups to ensure smooth service.

The ideal candidate demonstrates strong communication, organization, and teamwork, with proficiency in MS Office and ERP systems. A reliable, flexible attitude and ability to lift 13.6 kg are expected as part of daily tasks.