RECEPTIONIST (Tuesday to Saturday)

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Burnaby; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Great mentors and on-the-job training

Growth potential with competitive salary

Pension plan participation

Work-life balance and flex time

Job summary

A leading wholesale distributor located in Metro Vancouver is seeking a dedicated individual to join their team for a role focused on customer service and invoicing. The successful candidate will deliver accurate invoicing of customer shipments, assist clients over the phone, and manage daily cash reconciliations. Ideal applicants should possess strong bookkeeping knowledge, outstanding communication skills, and a commitment to providing exceptional service. The company values employee development and offers a supportive work environment with flexible hours.

Qualifications

• Knowledge of accounts receivable/payable bookkeeping practices and terms.
• Outstanding customer service and verbal communication skills.
• Driven to a high level of accuracy and attention to detail.
• Able to prioritize work projects and multitask.
• Willing to invest a minimum of 40 hours in training annually.
• Learn and operate Infor M3 to process orders.
• Willing to invest 40+ hours in training annually.
• Valid driver's license and comfortable with commute.
• Work hours may vary, including Saturdays.

Responsibilities

• Provide accurate and timely invoicing of customer shipments daily.
• Assist in servicing customers including answering phones.
• Reconcile daily cash transactions and prepare the bank deposit.
• Investigate, resolve and respond to all inquiries in a timely fashion.
• Support all Profit Centre activities as part of the team.
• Investigate and respond to customer, vendor, credit inquiries promptly.
• Enter customer credit notes and vendor debits in the system.
• Follow safety regulations at customer locations and Profit Centre.
• Uphold EMCO Core Values and support Profit Centre activities.
• Perform other duties as requested by supervisor or Profit Centre Manager.

Skills

Knowledge of accounts receivable/payable bookkeeping practices

Outstanding customer service

Attention to detail

Relationship building skills

Ability to prioritize and multitask

Experience with software (Infor M3)

Multitasking

Driver's license

Education

Bookkeeping experience

Completion of related certificate

Tools

Infor M3

Job description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting‑edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast‑paced and dynamic workplace, work as a team, share core values, and support each other’s growth and development. As a teammate, you will have the opportunity to continually develop your skills through ongoing training, innovate, try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work‑life balance and flex time

Job Description

• Provide accurate and timely invoicing of customer shipments daily
• Assist in servicing customers including answering phones
• Sorting & Filing of packing slips, pickers, purchasing orders, reconciled reports
• Reconcile daily cash transactions payments, prepare the bank deposit, prepare and submit deposit paperwork for National Support Centre
• Obtain, review, verify and enter purchase and expense vendor invoices, debit memos and debit cancellations in the system for processing in an accurate and timely manner
• Investigate, resolve and respond to all customer, vendor, credit and NSC inquiries in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Enter customer credit notes and vendor debits in the system
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Uphold Emco Core Values at all times
• Support all Profit Centre activities as part of the Profit Centre team
• Perform any other reasonable duties as requested by immediate supervisor or Profit Centre Manager

Qualifications

• Knowledge of accounts receivable/payable bookkeeping practices and terms
• Outstanding customer service and verbal communication skills
• Driven to a high level of accuracy and attention to detail
• Excellent relationship building skills with customers, vendors and teammates
• Able to prioritize work projects and multitask
• Able to learn and operate the applicable software system (Infor M3) used to process orders
• Willing to invest a minimum of 40 hours in training annually
• Valid driver's license or comfortable with commute.
• Work hours may vary between 6:00 AM – 2:30 PM and 8:30 AM – 5:00 PM based on team availability and vacation coverage. Saturday 8:00 AM - 12:00 PM

Additional Information

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third‑party artificial intelligence to assess resumes to facilitate the review of candidates.