Inside Sales Associate - Powersports (Bilingual EN/FR)

Avanti Software Inc.; Guelph; Hybrid; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Royal Distributing is seeking an Inside Sales Associate for powersports who is bilingual in English and French. You will respond to customer calls and emails, provide product recommendations, and process orders to ensure a positive shopping experience.

In this role you will handle inquiries about products, pricing, orders, shipping, and policy, and you will support customers by offering fit guidance and follow-up on order status. This is a full-time, hybrid role with potential travel for events.

Qualifications

• Knowledge of powersports industries is required.
• Bilingual in English and French is required.
• Excellent communication and listening skills.
• Organized with strong problem-solving abilities.
• Intermediate computer skills are required.

Responsibilities

• Answer inbound customer calls and create a positive experience for customers.
• Use product knowledge to sell product to customers over the phone.
• Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
• Communicate with customers via phone, email and chat.
• Process customer orders and update customer records.
• Advise on fitment and recommend products based on customer requirements.
• Investigate and resolve customer order issues.
• Track packages and follow-up with customers on the status of their orders.
• Address customer concerns creatively and share feedback with other teammates.
• Other duties as assigned

Skills

Powersports knowledge

Bilingual English/French

Communication skills

Organizational skills

Problem-solving

Computer skills

Job description

Inside Sales Associate - Powersports (Bilingual EN/FR)

About Us

Royal Distributing has been the Canadian leader in the powersports industry for over 30 years, providing our customers with quality brand-named products to keep them riding. Whether it be a snowmobile, ATV, UTV, motorcycle, motocross, bicycles or marine and watersports, our customers always come first.

The Opportunity

As an Inside Sales Associate, you are responsible for answering and responding to customer calls and emails that reach our organization. Your focus is to provide the highest level of service to our customers that have or are looking to shop with Royal Distributing to ensure that every customer interaction is positive and memorable for the customer. You achieve this by providing accurate and timely responses to inquiries, resolving customer issues, providing recommendations on products, and processing customer orders.

Responsibilities

• Answer inbound customer calls and create a positive experience for customers
• Use product knowledge to sell product to customers over the phone
• Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
• Communicate with customers via phone, email and chat
• Process customer orders and update customer records
• Advise on fitment and recommend products based on customer requirements
• Investigate and resolve customer order issues
• Track packages and follow-up with customers on the status of their orders
• Address customer concerns creatively and share feedback with other teammates
• Other duties as assigned

Qualifications

• Knowledge of one or more powersports industries is required
• Desire to provide the best possible experience for our customers
• Bilingual in English and French is required
• Expert communication and listening skills
• Organized and with a strong ability to problem solve
• Intermediate computer skills are required

Additional Information

• Starting Rate: $19.50 to $22.00
• This is a vacant position that we are looking to fill
• Bilingual (French/English) is required
• This position requires handling of high call volumes and spend the majority of the day on the phone with customers
• The scheduled days of work will be between Monday-Friday, full-time hours
• This role can hybrid or be fully Remote
• This role may require occasional travel to other locations, trade shows etc.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.