Omnichannel Fulfillment Clerk

Avanti Software Inc.; Whitby; On-site; CAD 26,000 - 29,000; Full time

Job summary

Royal Distributing is seeking an Omnichannel Fulfillment Clerk to oversee Ship from Store operations and support back-of-house tasks including inventory, warehouse organization, and warranty processing. You will ensure orders are picked, packed, and shipped accurately and on time while maintaining inventory integrity.

The role emphasizes omnichannel fulfillment expertise, attention to detail, and the ability to handle physical tasks in a fast-paced retail environment.

Qualifications

• 1–3 years of retail operations, fulfillment, warehouse, or inventory experience.
• Experience with Ship From Store, BOPIS, or omnichannel fulfillment is a strong asset.
• Comfortable working in back-of-house environments and handling physical tasks.
• Strong attention to detail and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment.
• Familiarity with inventory systems, POS, or order management systems preferred.

Responsibilities

• Own the day-to-day execution of Ship from Store orders, including picking, packing, staging, and shipping.
• Ensure all online orders are fulfilled accurately, efficiently, and meet SLA guidelines.
• Identify and resolve order issues (inventory discrepancies, damages, carrier issues, system errors).
• Complete and document weekly cycle counts of Ship from Store supplies.
• Follow all workplace health and safety standards.
• Ensure safe handling of inventory, equipment, and shipping materials.
• Maintain compliance with company policies and operational procedures.
• Support inventory counts (cycle counts, full counts) and support management team with variances investigations when needed.
• Help maintain organization and accuracy of warehouse areas.
• Help defective or warranty items are tracked, stored, and processed correctly when needed.
• Other duties as assigned by the Company

Skills

Attention to detail

Problem solving

Prioritization in fast-paced env

Physical stamina

Tools

POS systems

Order management systems

Job description

We\'re Royal Distributing, and we\'ve been a leader in the Canadian powersports industry for the past 30 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We\'re embarking on the next phase of our growth, and we want you to join us!

The Opportunity

The Omnichannel Fulfillment Clerk is responsible for overseeing all Ship from Store (SFS) operations while supporting key back-of-house functions including inventory counts, warehouse organization, and warranty processing. This role ensures Ship from Store orders are picked, packed, and shipped accurately and on time, while maintaining inventory integrity and operational efficiency within the store. This position plays a critical role in delivering a seamless omnichannel customer experience and acts as a subject matter expert for fulfillment processes.

Responsibilities

• Own the day-to-day execution of Ship from Store orders, including picking, packing, staging, and shipping.
• Ensure all online orders are fulfilled accurately, efficiently, and meet SLA guidelines.
• Identify and resolve order issues (inventory discrepancies, damages, carrier issues, system errors).
• Complete and document weekly cycle counts of Ship from Store supplies.
• Follow all workplace health and safety standards.
• Ensure safe handling of inventory, equipment, and shipping materials.
• Maintain compliance with company policies and operational procedures.
• Support inventory counts (cycle counts, full counts) and support management team with variances investigations when needed.
• Help maintain organization and accuracy of warehouse areas.
• Help defective or warranty items are tracked, stored, and processed correctly when needed.
• Other duties as assigned by the Company

Qualifications

• 1–3 years of retail operations, fulfillment, warehouse, or inventory experience
• Experience with Ship From Store, BOPIS (buy online, pick up in store), or omnichannel fulfillment is a strong asset.
• Comfortable working in back-of-house environments and handling physical tasks (lifting, standing, walking).
• Strong attention to detail and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment.
• Familiarity with inventory systems, POS, or order management systems preferred.

Additional Information

• Starting Range: $18.85 to $21.00/an hour
• This is a full-time opportunity with varying hours and overtime as required - the successful candidate must be available for shifts during days, evenings, and weekends.
• This position requires team members to stand for extended periods, climb a ladder and to move and handle boxes of merchandise (weighing up to 50 pounds) throughout the store.
• This position reports to the Assistant Store Manager and Store Manager
• Steel toe, green patch work boots are required.
• This is a new vacant position in which we are accepting internal and external applications

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.