Inside Sales

Mac's II Agencies; Coquitlam; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits package

WFH days availability

Employee development and training

Career growth opportunities

Inclusive workplace culture

Job summary

Mac’s II Agencies is seeking an Inside Sales Representative to support our Lighting and Electrical divisions. This office-based role, located either in Coquitlam or Victoria, serves as a key point of contact for our distributor partners, providing product support, pricing, order management, warranty assistance, and exceptional customer service across our stock lighting and electrical product portfolio.

The successful candidate is highly organized, customer-focused, and enjoys solving problems in

Qualifications

• Strong customer service mindset and commitment to exceeding expectations.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with attention to detail.
• Self-motivated with strong problem-solving abilities.
• Team-oriented and collaborative environment experience.
• Experience in lighting or electrical distribution is a plus.
• Experience with CRM and ERP systems is an asset.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Respond to customer inquiries by phone and email with professionalism and urgency.
• Process customer orders accurately and efficiently.
• Prepare pricing and quotations for stock lighting and electrical products.
• Coordinate order status, shipping, and delivery with customers and manufacturers.
• Manage warranty claims, returns, shortages, and damaged product requests.
• Provide product recommendations and technical support for stock products.
• Work closely with manufacturers to resolve product availability and lead time issues.
• Maintain accurate customer, pricing, and order information in company systems.
• Identify opportunities to promote additional products and manufacturer solutions.
• Build strong, long-term relationships with distributor partners and vendor representatives.
• Continuously expand product knowledge across our lighting and electrical portfolio.
• Support the Inside Sales team to ensure an exceptional customer experience.

Skills

Customer service

Organizational skills

Time management

Verbal communication

Written communication

Problem solving

Teamwork

CRM experience

ERP experience

MS 365

Tools

CRM software

ERP software

Microsoft 365

Job description

Mac’s II Agencies is Canada’s premier agency in the design, supply, and support of quality lighting and electrical products. We represent over 100 leading manufacturers, helping distributors across British Columbia and the Yukon access industry-leading lighting and electrical solutions.

Our success is built on exceptional customer service, strong vendor partnerships, and a team-first culture. We believe that providing outstanding support every day creates lasting relationships with our customers and manufacturers.

Why Mac’s II Agencies?

• Competitive compensation with an industry-leading benefits package and additional incentive opportunities
• Flexible scheduling, including a monthly allotment of Work-from-Home (WFH) days
• Ongoing investment in employee development through product, technical, and professional training
• Opportunities for career growth and advancement
• Supportive, collaborative, and inclusive workplace culture
• Work with an established customer base and some of the industry’s leading manufacturers
• Active involvement in local community initiatives and charitable organizations
• Locally owned and operated for over 40 years with a committed long-term ownership group

The Role

Mac’s II Agencies is seeking an Inside Sales Representative to support our Lighting and Electrical divisions. This office-based role, located either in Coquitlam or Victoria, serves as a key point of contact for our distributor partners, providing product support, pricing, order management, warranty assistance, and exceptional customer service across our stock lighting and electrical product portfolio.

The successful candidate is highly organized, customer-focused, and enjoys solving problems in a fast-paced environment while working closely with both customers and manufacturers.

Responsibilities

• Respond to customer inquiries by phone and email with professionalism and urgency
• Process customer orders accurately and efficiently
• Prepare pricing and quotations for stock lighting and electrical products
• Coordinate order status, shipping, and delivery with customers and manufacturers
• Manage warranty claims, returns, shortages, and damaged product requests
• Provide product recommendations and technical support for stock products
• Work closely with manufacturers to resolve product availability, lead time, and order issues
• Maintain accurate customer, pricing, and order information within company systems
• Identify opportunities to promote additional products and manufacturer solutions
• Build strong, long-term relationships with distributor partners and vendor representatives
• Continuously expand product knowledge across our lighting and electrical portfolio
• Support the Inside Sales team to ensure an exceptional customer experience

Skills & Requirements

• Strong customer service mindset with a commitment to exceeding customer expectations
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Self-motivated with strong problem-solving abilities
• Comfortable working in a collaborative, team-oriented environment
• Experience in lighting, electrical distribution, or the construction industry is considered an asset
• Experience with CRM and ERP systems is an asset
• Proficiency with Microsoft 365 applications

Why You’ll Succeed

The best Inside Sales Representatives are dependable, proactive, and take ownership of every customer interaction. They thrive on finding solutions, communicating clearly, and ensuring every order is handled accurately from start to finish. If you enjoy helping customers, working as part of a high-performing team, and building lasting relationships, we’d love to hear from you.