Customer Service - Counter/Inside Sales

E.B. Horsman & Son; Williams Lake; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and employee assistance program benefits

Annual profit-sharing

Employee share ownership program (ESOP)

RRSP matching after 1 year

Access to EBH University for personal & professional growth

Job summary

A leading electrical distributor in Williams Lake is seeking a full-time Electrical Customer Service, Counter/Inside Sales representative. The role involves generating sales orders, maintaining customer relationships, and ensuring excellent service delivery. Applicants should have at least 3 years in customer service and some knowledge of the electrical or lighting industry. This position requires multitasking, communication skills, and comfort with technology. Compensation varies based on experience and qualifications.

Qualifications

• Wide range of expertise in the products and services provided by E.B. Horsman & Son.
• Ability to be inclusive, collaborative, and respectful.
• Basic mathematical skills.

Responsibilities

• Responsible for building positive relationships with customers and suppliers.
• Generate accurate quotations, sales orders, and returns that align with organizational sales targets.
• Monitor ongoing projects and assist customers at the counter.

Skills

Customer Service Oriented

Strong Multi-tasker

Collaborative Communicator

Highly Organized

Comfortable with Technology

Education

3+ years of customer service experience

2+ years of electrical/lighting industry experience

Intermediate computer skills with proficiency in MS Office

Tools

MS Office

Job description

Who We Are

We are strong, nimble, and growing! E.B. Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada’s Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since the 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What We Offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

This is a full-time, permanent Electrical Customer Service, Counter/Inside Sales role located on 527E Mackenzie Ave S., Williams Lake, BC, V2G 1C8.

Why this role matters

The Electrical Customer Service, Counter/Inside Sales representative is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Counter/Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. In addition, this role will be required to work or cover at the counter to assist and interact with our customers.

• Customer Service Oriented. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations, sales, and timely follow‑ups.
• Strong Multi‑tasker. This role will require you to juggle through a number of client requests and be able to meet competing priorities and timelines.
• Collaborative Communicator. Communication is essential for this role both verbally and written with our customers.
• Highly Organized. Due to the high volume of customer requests, you will be required to be organized and adjust and work through interruptions.
• Comfortable with Technology. This role requires using the phone and computer to follow up on the customer’s request.

What You’ll Bring To This Role?

• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• 3+ years of customer service experience
• 2+ years of electrical/lighting industry experience and product knowledge is an asset
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Ability to be inclusive, collaborative, and respectful.
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.