Field Service Engineer

SIG Group; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare & life insurance

Job summary

SIG Group in Mississauga, Canada is seeking a qualified maintenance professional to plan, coordinate and execute preventive and corrective maintenance on SIG Combibloc line equipment and to deliver technical training to staff and customers.

The role requires strong troubleshooting, hands-on repairs, and the ability to train in classroom and virtual environments, with travel 100% to other locations including Mexico and Canada.

Qualifications

• Engineering degree or diploma with focus on electrical/mechanical systems.
• 6+ years in technical/equipment/machinery experience, preferably with SIG Combibloc Systems.
• Experience developing and delivering training programs.
• Willingness to travel 100% to various locations, including Canada and Mexico.

Responsibilities

• Implement and manage hands-on daily maintenance, troubleshooting and repair.
• Provide production reports to the back office.
• Travel to other locations as required by manager, including Mexico and Canada.
• Plan, coordinate and execute planned preventive maintenance activities to a high standard.
• Provide post-maintenance production support to maximize efficiency and customer satisfaction.
• Analyze, troubleshoot and resolve mechanical and automation malfunctions.
• Conduct root cause analysis and document findings.
• Handle claims and provide technical support and guidance per the claims process.
• Install rebuilding kits and reinstate equipment in production environment.
• Execute technical trainings for customer and SIG staff; maintain training records; evaluate training program success.

Skills

Troubleshooting

Maintenance planning

Technical training

Education

Engineering associate degree

Tools

SIG Combibloc Systems

Job description

This position is to plan, coordinate and execute preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. In addition this position will deliver operational and technical training to internal staff and external customers The incumbent will possess excellent customer relations skills, be able to communicate clearly both verbally and written,develop training material and present in classroom and virtual environments. In addition the individual must be qualified to do mechanical adjustments, trouble shoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.

Travel: 100%

KEY RESPONSIBILITIES

As an at-will employer, SIG reserves the right to add to or modify this list to the extent it deems necessary.

• Implement and manage hands on daily activities of maintenance, troubleshooting and repair.
• Provide superior reports to the back office.
• Travel to other locations as required by manager, including Mexico and Canada.
• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
• Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalated with a proper problem description and documentation when root cause is not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction
• Training responsibilities: Execute technical trainings for qualification of customer and SIG staff; Maintain training records; Evaluation of training program success; Participate in technical trainings and field activities to build/maintain technical expertise; Maintain training equipment readiness; support other trainers being developed

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

• Engineering Associates degree, preferably electrical or mechanical.
• 6 plus years in technical/equipment/machinery experience preferably with SIG Combibloc Systems .
• Involving all levels of complexity including trouble shooting on the above equipment.
• Prior experience developing and delivering training programs

WE OFFER:

• Healthcare & life insurance for you and qualified dependents