Field Service Representative

Kibbi Technologies Inc.; Cambridge; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Insight Global is seeking a Field Service Representative to service automation equipment remotely and at customer facilities in Canada. The role focuses on resolving complex customer issues to support loyalty and revenue growth, with alignment to customer needs and system performance across the lifecycle.

You will prepare comprehensive service reports, contribute to system improvements, and rotate between hands-on service work and our system build processes to become a subject matter expert.

Qualifications

• 5+ years of experience servicing or building high speed automation systems.
• Strong understanding of pneumatics and hydraulics with basic electrical and system control, read engineering drawings and assembly system guides.

Responsibilities

• Service automation equipment remotely and at customers' facilities in Canada.
• Prepare comprehensive service reports to support system improvements and generate opportunities.
• Rotate between field service work and system build processes to gain subject matter expertise.

Skills

Automation systems

Engineering drawings

MS Word/Excel

Tools

Siemens controls

Job description

JOB DESCRIPTION

Insight Global is looking a Field Service Representative who will be responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on, resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer’s needs. They will be responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities. FSR’s will be rotated through periods where they will be performing services work, and periods where they will be integrated into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems.

REQUIRED SKILLS AND EXPERIENCE

• 5+ years of experience servicing or building high speed automation systems.
• Strong understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings, reference manuals and assembly systems instruction guides is essential.
• Strong working knowledge with Siemens controls
• Experience and be proficient with Microsoft Word and Excel.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.