Field Service Engineer

SIG Group; Mississauga; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare & life insurance for emp. &

401(k) retirement matching

Vacation & paid sick leave

Paid holidays

Performance bonus

Job summary

SIG Combibloc in Mississauga, Canada, is seeking a maintenance professional to plan, coordinate and execute preventive and corrective maintenance on line equipment, and to deliver operational and technical training to internal staff and external customers.

The role requires strong mechanical and automation troubleshooting, clear communication, and the ability to develop training material for classroom and virtual settings.

Qualifications

• Six or more years of technical/equipment/machinery experience, preferably with SIG Combibloc systems.
• Experience troubleshooting across all levels of complexity on this equipment.
• Prior experience developing and delivering training programs.
• Engineering Associate’s degree or equivalent required.

Responsibilities

• Plan, coordinate and execute hands-on maintenance, troubleshooting and repair.
• Provide superior reports to the back office.
• Travel to other locations as required, including Mexico and Canada.
• Plan, coordinate and execute preventive major maintenance activities to high standard.
• Provide production support post maintenance to restore efficiency and customer satisfaction.
• Analyze, troubleshoot and resolve mechanical and automation malfunctions.
• Conduct root-cause analysis and document findings.
• Install rebuilding kits and reinstate equipment into production with high customer satisfaction.
• Train staff and customers: deliver technical trainings, maintain records, evaluate training effectiveness.

Skills

Maintenance planning

Troubleshooting

Equipment repair

Root-cause analysis

Customer relations

Training delivery

Project coordination

Education

Engineering Associate’s degree

Job description

Summary of Role: This position is to plan, coordinate and execute preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. In addition this position will deliver operational and technical training to internal staff and external customers. The incumbent will possess excellent customer relations skills, be able to communicate clearly both verbally and written, develop training material and present in classroom and virtual environments. The individual must be qualified to do mechanical adjustments, troubleshoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.

Key Responsibilities

• Implement and manage hands‑on daily activities of maintenance, troubleshooting and repair.
• Provide superior reports to the back office.
• Travel to other locations as required by manager, including Mexico and Canada.
• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
• Conduct systematic root‑cause analysis of problems to ensure permanent resolution and/or elevate with a proper problem description and documentation when root cause is not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
• Training responsibilities: Execute technical trainings for qualification of customer and SIG staff; Maintain training records; Evaluate training program success; Participate in technical trainings and field activities to build/maintain technical expertise; Maintain training equipment readiness; Support other trainers who are being developed.

Travel

100 % of the time.

Skills, Experience & Education

• Engineering Associate’s degree, preferably electrical or mechanical.
• Six or more years in technical/equipment/machinery experience, preferably with SIG Combibloc systems.
• Experience troubleshooting across all levels of complexity on this equipment.
• Prior experience developing and delivering training programs.

Benefits

• Healthcare & life insurance for employee and qualified dependents.
• 401(k) retirement matching.
• Vacation & paid sick leave.
• Paid holidays.
• Performance bonus.