Field Services Engineer

VITA; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading technology company is seeking a Field Service Engineer in Toronto. This role focuses on troubleshooting and maintaining advanced 3D X-ray security systems, ensuring customer satisfaction through exceptional service. The ideal candidate will have over 2 years of experience in technical support, strong problem-solving abilities, and the skills to communicate effectively with clients. Frequent travel will be required for this position.

Qualifications

• 2+ years of experience in field service engineering or technical support.
• Strong troubleshooting skills to diagnose technical issues.
• Excellent verbal and written communication focused on customer engagement.

Responsibilities

• Troubleshoot and repair complex systems in the field.
• Conduct preventive maintenance and inspections.
• Collaborate with teams to resolve technical issues.
• Document service activities and prepare reports.
• Train customers on equipment use and maintenance.
• Act as a liaison for feedback on product improvements.

Skills

Troubleshooting

Customer engagement

Analytical skills

Attention to detail

Tools

Diagnostic tools

Job description

VITA Detection Inc. is a technology company specializing in advanced 3D X-ray security screening systems. We design and build intelligent, software-driven solutions that enhance threat detection and operational efficiency across aviation, border control, cargo screening, and critical infrastructure.

Driven by innovation and a collaborative culture, VITA combines cutting-edge hardware, AI-powered software, and global support to deliver next-generation security solutions worldwide.

Role Overview

As a Field Service Engineer at VITA Detection, you will play a crucial role in delivering exceptional service and support to our customers. You will be responsible for troubleshooting, repairing, and maintaining our advanced systems and equipment, ensuring optimal performance and customer satisfaction. Your expertise will not only help in resolving technical issues but also in enhancing the overall customer experience through effective communication and problem-solving strategies.

Responsibilities

• Troubleshoot and repair complex systems in the field, ensuring minimal downtime for customers
• Conduct preventive maintenance and inspections to maintain equipment reliability
• Collaborate with cross-functional teams to resolve technical issues and improve service delivery
• Document service activities and prepare detailed reports for client records
• Train and guide customers on the proper use and maintenance of equipment
• Act as a liaison between customers and the engineering team to provide feedback for product improvements

Required and Preferred Qualifications

Required:

• 2+ years of experience in field service engineering or technical support
• Strong troubleshooting skills with a proven ability to diagnose and resolve technical issues
• Excellent verbal and written communication skills, with a focus on customer engagement

Preferred:

• Experience with electrical and mechanical systems
• Familiarity with industry standards and safety protocols
• Certifications in relevant technical areas (e.g., HVAC, CNC machinery)

Technical Skills and Relevant Technologies

• Proficiency in diagnostic tools and software
• Experience with system integration and troubleshooting methodologies
• Knowledge of control systems and automation technologies

Soft Skills and Cultural Fit

• Strong analytical skills and attention to detail
• Ability to work independently and manage time effectively
• Proactive attitude towards learning and adapting to new technology
• Commitment to providing exceptional customer service and support

Note: This position requires frequent travel.