Information Technology Technician

Kelly Services (Canada), Ltd.; Burlington; On-site; CAD 61,992,000 - 67,502,000; Full time

Job summary

Kelly Services (Canada), Ltd. has partnered with a client in Burlington, ON to recruit for a Warehouse Technician II - Information technology. The role is onsite in Burlington with hours Monday through Friday, 8am–3pm.

Start date is ASAP, with some weeks requiring two days of work. Pay rate is $22.00/hour plus 4% vacation pay, with a potential end date of Mar 23/27. The successful candidate will work alongside field technicians to set up, diagnose and resolve hardware and software issues across

Qualifications

• Familiarity with Wi-Fi setups and router wiring.
• Experience conforming to Weights and Measures criteria for local certification.
• Experience using Slack, Google Sheets, and Email for team coordination.

Responsibilities

• Unpack and conduct inbound quality checks of carts and hardware from supplier.
• Configure software and hardware to retailer needs before shipping carts.
• Conduct outbound quality checks on outgoing hardware.
• Pack carts and hardware for shipment to retailers.
• Provide feedback from warehouse and field hardware via internal ticketing portal.
• Understand technical needs and issues; suggest and implement solutions.
• Serve as reference for hardware queries; understand cart components and construction.
• Ensure outbound carts meet Weight & Measures criteria.
• Assist training of warehouse and field technicians.
• Troubleshoot intermittent problems; support software team.
• Use electrical knowledge to troubleshoot cart components and replace parts as needed.
• Support ongoing training of warehouse & field technicians.

Skills

Wi-Fi configurations

Weights & Measures

Slack

Google Sheets

Email

Power tools

Pallet jack

Serial number tracking

Quick learner

Verbal & written communication

Customer focus

Tools

POS hardware

Hardware components

Job description

Kelly Services' has partnered with a client in Burlington, ON to recruit for the below

Job Title: Warehouse Technician II - Information technology

Start Date: ASAP

End Date: Mar. 23/27

Hours: Monday thru Friday 8am-3pm, Some weeks when it goes slow, there is only 2 days a week of work

Pay Rate: $22.00/hour + 4% vacation pay

Location: Onsite – Burlington, ON

Job Description

About the Role – Warehouse Associates, alongside our team of Field Technicians, work with company across our partner locations to set up, diagnose and resolve hardware and software related issues. You will be one of our subject matter experts for our components and construction. You will work with tickets submitted via our Support Portal when troubleshooting and resolution is needed. You will also provide valuable feedback on the state of hardware and software to our teams.

Company will provide you with all the safety equipment, tools, and work-instructions needed to solve issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future.

About the Team

The Warehouse Team takes pride in managing the hardware life cycle from the time the carts arrive in our possession to the time they are delivered in store and beyond. Not only do we prep the carts for distribution, but we also take pride in providing support and maintenance to the carts, which will provide our retailers with little to no downtime.

Description

• Unpack and conduct Inbound Quality Checks of incoming shopping carts and other hardware from our Manufacturer in China.
• Set up carts to be shipped out to retailers by configuring the software and setting up the hardware to the needs of the retailer.
• Conduct Outbound Quality Checks on outgoing hardware
• Pack carts and other hardware to be shipped out to retailers
• Provide feedback from warehouse and field deployed hardware back to the engineering team through our internal ticketing portal
• Understand technical needs and issues, and suggest and implement solutions
• Act as reference point for all related queries at the hardware level; Understand all aspects of cart components and their construction
• Ensure outbound carts meet Weight & Measures Criteria
• Support ongoing training of warehouse & field technicians needed to support store needs.
• Investigate and resolve intermittent problems -provide troubleshooting and assist software support team.
• Utilize electrical knowledge troubleshooting different components of our carts and related accessories (such as chargers). Would require to open up the different hardware modules and fix or replace the electrical components inside
• Support ongoing training of warehouse & field technicians needed to support store needs

Minimum Qualifications

• Require knowledge of: Wi-Fi setups & configurations and wiring of routers
• Experience in conforming to Weights and Measures criteria to ensure the carts meet all targets for local certification
• Experience working with communication tools such as slack, google sheets & email
• Able to use generic battery-operated power tools
• Must be capable of working with powered stackers and pallet jack
• Ability to learn quickly and follow established procedures & directives
• Ability to work in a warehouse environment and lift up to 40 kilograms
• Must be meticulous and diligent with tracking materials with serial numbers
• Enjoy learning about and working directly with software and hardware of new technology
• Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation
• Customer-focused orientation that aims to over-deliver on expectations

Preferred Qualifications

• Previous experience with Point of Sales Hardware & Software Support, and other hardware with embedded scale
• Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems