IT Support Specialist – Caledon

Tech-Nique Partners; Caledon; On-site; CAD 55,000 - 75,000; Full time

Job summary

Tech-Nique Partners is seeking an experienced IT Support Specialist to provide hands-on onsite IT support at our Ontario location. You will be the primary IT resource at the site, handling equipment issues, Windows environments, Microsoft 365, and basic networking.

The role is roughly 80% hands-on support and 20% networking, requiring independence, problem-solving, and ownership of issues before escalation. MSP/warehouse environment experience is highly preferred.

Qualifications

• 3+ years of hands-on IT support experience.
• Strong Windows and Microsoft 365 troubleshooting.
• Ability to work independently as the primary onsite IT person.

Responsibilities

• Serve as the primary onsite IT support resource for the facility.
• Troubleshoot desktops, laptops, printers, scanners, peripherals.
• Support Windows environments and Microsoft 365.
• Install, configure, deploy, and troubleshoot hardware and software.
• Troubleshoot network connectivity, Wi-Fi, switches, cabling.
• Assist with basic network administration and infrastructure support.
• Handle onboarding/offboarding and device provisioning.
• Maintain hardware, software, asset, and licensing inventory.
• Coordinate with remote IT teams and third-party vendors.
• Follow IT security and network best practices.
• Own onsite issues and troubleshoot independently before escalating.

Skills

Windows troubleshooting

Microsoft 365

Networking basics

Onsite IT support

Independent worker

Education

CompTIA A+ or Network+ certification

Tools

Cisco equipment familiarity

Job description

We are seeking an experienced IT Support Specialist to provide hands-on technical support at one of our Ontario locations.

This is not a traditional ticket-heavy help desk position. You will be the primary IT resource onsite at your assigned location, so we're looking for someone smart, resourceful, independent, and comfortable taking ownership of technical issues.

The role is approximately 80% hands-on IT support and 20% networking.

Responsibilities

• Serve as the primary onsite IT support resource for the facility
• Troubleshoot desktops, laptops, printers, scanners, peripherals, and other workplace technology
• Support Windows environments and Microsoft 365
• Install, configure, deploy, and troubleshoot hardware and software
• Support warehouse/operational technology, including scanners and connected devices
• Troubleshoot network connectivity, Wi-Fi, switches, patch panels, and cabling
• Assist with basic network administration and infrastructure support
• Handle employee onboarding/offboarding and device provisioning
• Maintain hardware, software, asset, and licensing inventory
• Coordinate with remote IT teams and third-party vendors when necessary
• Follow IT security and network best practices
• Take ownership of onsite issues and troubleshoot independently before escalating

Qualifications

• 3+ years of hands-on IT support experience preferred
• Strong Windows and Microsoft 365 troubleshooting experience
• Experience troubleshooting desktops, laptops, printers, scanners, and peripherals
• Working knowledge of networking, connectivity, switches, and cabling
• Comfortable working independently as the primary IT person onsite
• Strong troubleshooting and problem-solving skills
• Resourceful, ambitious, and willing to figure things out
• Experience in an MSP, warehouse, distribution, logistics, manufacturing, or field support environment is highly preferred
• Experience supporting warehouse scanners or similar operational equipment is a strong plus
• CompTIA A+, Network+, Cisco, or similar certifications are helpful but not required