Warehouse Technician II

intellipro; Burlington; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Safety equipment provided

On-the-job training

Job summary

intellipro is seeking a Warehouse Associate to work with our Field Technicians, setting up and diagnosing cart hardware and software. You will gain expertise in cart components and contribute to solving issues via our ticketing system.

Safety equipment and instructions are provided, and you will collaborate with a team to improve processes and support store needs across our network.

Qualifications

• Knowledge of Wi-Fi setups and router wiring.
• Ability to meet Weights and Measures targets for local certification.
• Experience using Slack, Google Sheets and email for communications.
• Able to operate generic battery-powered power tools.
• Capable of using powered stackers and pallet jacks.
• Quick learner who follows established procedures.
• Able to lift up to 40 kilograms in a warehouse.
• Meticulous tracking of materials with serial numbers.
• Interest in software and hardware of new technology.
• Strong verbal/written communication and customer focus.

Responsibilities

• Unpack inbound carts and perform quality checks.
• Configure software and hardware for retailer needs.
• Conduct outbound quality checks on carts and hardware.
• Pack carts and hardware for shipping to retailers.
• Provide feedback to engineering via internal tickets.
• Identify issues and implement practical fixes.
• Be the reference for cart hardware questions.
• Ensure outbound carts meet weight and size criteria.
• Support training of warehouse and field technicians.
• Troubleshoot intermittent problems and assist software support.
• Inspect and repair electrical components inside carts.

Skills

Wi-Fi setups

Weights and Measures

Slack

Google Sheets

Email

Power tools

Stackers & pallet jack

Follow procedures

Organization

Customer focus

Tools

Slack

Google Sheets

Email

Powered equipment

Job description

About the Role

Warehouse Associates, alongside our team of Field Technicians, work with carts across our partner locations to set up, diagnose and resolve hardware and software related issues. You will be one of our subject matter experts for our cart components and construction. You will work with tickets submitted via our Support Portal when troubleshooting and resolution is needed. You will also provide valuable feedback on the state of hardware and software to our teams.

We will provide you with all the safety equipment, tools, and work-instructions needed to solve issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.

About the Team

The Warehouse Team takes pride in managing the hardware life cycle from the time the carts arrive in our possession to the time they are delivered in store and beyond. Not only do we prep the carts for distribution, but we also take pride in providing support and maintenance to the carts, which will provide our retailers with little to no downtime.

About the Job Description:

• Unpack and conduct Inbound Quality Checks of incoming shopping carts and other hardware from our Manufacturer in China.
• Set up carts to be shipped out to retailers by configuring the software and setting up the hardware to the needs of the retailer.
• Conduct Outbound Quality Checks on outgoing hardware
• Pack carts and other hardware to be shipped out to retailers
• Provide feedback from warehouse and field deployed hardware back to the engineering team through our internal ticketing portal
• Understand technical needs and issues, and suggest and implement solutions
• Act as reference point for all cart related queries at the hardware level; Understand all aspects of cart components and their construction
• Ensure outbound carts meet Weight & Measures Criteria
• Support ongoing training of warehouse & field technicians needed to support store needs.
• Investigate and resolve intermittent problems -provide troubleshooting and assist software support team.
• Utilize electrical knowledge troubleshooting different components of our carts and related accessories (such as chargers). Would require to open up the different hardware modules and fix or replace the electrical components inside
• Support ongoing training of warehouse & field technicians needed to support store needs

Minimum Qualifications

• Require knowledge of: Wi‑Fi setups & configurations and wiring of routers
• Experience in conforming to Weights and Measures criteria to ensure the carts meet all targets for local certification
• Experience working with communication tools such as slack, google sheets & email
• Able to use generic battery‑operated power tools
• Must be capable of working with powered stackers and pallet jack
• Ability to learn quickly and follow established procedures & directives
• Ability to work in a warehouse environment and lift up to 40 kilograms
• Must be meticulous and diligent with tracking materials with serial numbers
• Enjoy learning about and working directly with software and hardware of new technology
• Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation
• Customer‑focused orientation that aims to over‑deliver on expectations

Preferred Qualifications

• Previous experience with Point of Sales Hardware & Software Support, and other hardware with embedded scale
• Experience at handling wires, electronic circuits, computers and other devices and high‑tech devices such as copiers, printers, POS systems