Information Technology - Desk Agent

Omni Hotels; Toronto; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

Omni Hotels in Toronto is seeking a front desk communications operator to direct and assist guests and staff with all guest-service calls in line with Omni standards.

You will answer incoming calls, direct messages to the right personnel, log issues for prompt escalation, record wake-up calls, manage emails, and operate the switchboard and radio. Excellent written and verbal communication skills are essential, along with flexibility for weekends and holidays.

Qualifications

• Basic computer skills are required.
• Ability to work independently and with others, remaining at the workstation for the full shift.
• Flexibility to work weekends and holidays.
• Customer service experience with strong written and especially verbal communication skills.
• Ability to sit for extended periods of time.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guests.
• Assist guests and employees as needed.
• Log information regarding problems requiring prompt attention and relay to appropriate personnel.
• Record and make wake-up calls.
• Receive and send emails as needed, and operate switchboard and two-way radio.

Skills

Computer skills

Teamwork

Flexibility

Customer service

Written and verbal communication

Job description

Summary:

To direct and assist guests and employees with communication needs in accordance with Omni standards

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guests.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making wake-up calls.
• Receiving and sending emails as needed, as well as operating switchboard and two-way radio.

Requirements

• Computer skills required.
• Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
• Must be able to work a flexible schedule including weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.