Information Technology - Desk Agent

Omni Hotels & Resorts; Toronto; On-site; CAD 40,000 - 52,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Guest Communications Agent to direct and assist guests and employees with communication needs. You will answer phone calls, direct messages, log issues, and help ensure prompt responses.

The role includes recording wake-up calls and handling emails while operating the switchboard and two-way radio. The position requires strong customer service, excellent written and verbal communication, and the ability to work a flexible schedule including weekends and

Qualifications

• Experience in customer service with strong written and verbal communication.
• Ability to work alone or in a team and stay at workstation during shift.
• Flexible schedule including weekends and holidays.
• Proficient computer skills.
• Able to sit for extended periods.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guests.
• Assist guests and employees.
• Log information and relay to appropriate personnel for prompt attention.
• Record and make wake-up calls.
• Receive and send emails and operate switchboard and two-way radio.

Skills

Customer service experience

Verbal communication

Written communication

Computer skills

Tools

Switchboard

Email

Job description

Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guests.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making wake-up calls.
• Receiving and sending emails as needed, as well as operating switchboard and two-way radio.

Requirements

• Computer skills required.
• Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
• Must be able to work a flexible schedule including weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.