Inforce service administrator & front desk coordinator

HUB International; London; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Work-life balance

Tailored benefits

Career growth & training

Exclusive perks

Job summary

HUB International’s London Hub Financial division is seeking an Inforce Service Administrator/Receptionist for an on-site role in London, Ontario. The role focuses on delivering exceptional customer service to life insurance advisors and carriers, while supporting the administrative and reception needs of the office.

You will liaise with policyholders, advisors and carriers, handle life-insurance service inquiries, and maintain knowledge of carrier processes.

Qualifications

• Strong customer service mindset and ability to engage with advisors, carriers and policyholders.
• Clear written and verbal communication skills.
• Ability to identify and analyze problems and provide solutions.
• Life insurance industry experience is preferred.
• Knowledge of financial services is an asset.
• Proficiency with MS Office and virtual meeting tools.

Responsibilities

• Liaise between policyholders, advisors and insurance carriers.
• Handle a variety of service inquiries during the life of a policy.
• Maintain understanding of inforce-related processes across carriers.
• Provide administrative support with sound judgement.
• Light reception duties, greeting walk-ins and handling mail.

Skills

Customer service

Communication

Problem solving

Tools

MS Office

Online meeting platforms

Job description

Inforce service administrator & front desk coordinator (On Site) – London Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

About The Role

The Inforce Service Administrator/Reception role offers a variety of responsibilities, and we are seeking someone who ‘gets’ customer service and is looking for a challenging role in a fun environment. This role offers the opportunity to build strong relationships with our customers (Life Insurance Advisors) and carriers (Life Insurance Companies) through seamless customer service and support.

What You’ll Do

• Liaise between policyholder, advisors and insurance carriers
• Handle a variety of service inquiries throughout the lifecycle of a life insurance policy
• Maintain an understanding of the different Insurance Carriers’ inforce-related processes
• Exercise sound judgement when providing administrative support and guidance
• Light reception duties including greeting walk‑ins, mail handling, ordering supplies, and other miscellaneous office responsibilities

What You’ll Need for Success

• A positive attitude, the constant desire to help others, curiosity, and the ability to deliver consistently
• Clear written and oral communication skills
• Ability to identify and analyze problems and provide optimal solutions
• Previous life insurance industry experience
• Financial industry knowledge an asset
• Practical experience with MS Office Suite and online meeting platforms

What’s in it for you?

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
• Work‑Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
• Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

Compensation

The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities.

About HUB International Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives.

We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work.

By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Department Account Management & Service

• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required

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AI Disclosure

AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.