Inforce Service Administrator

HUB International; Vaughan; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

RRSP matching

Paid time off

Tuition reimbursement

Training & development

Job summary

HUB International in Vaughan, Ontario is seeking an Inforce Service Administrator to support life insurance advisors and carriers throughout the policy lifecycle. You will handle service inquiries, maintain inforce knowledge, and provide administrative guidance to ensure accurate and timely processing.

The role emphasizes strong communication, problem solving, and a positive, proactive approach. HUB offers a comprehensive benefits package, training opportunities, and a supportive, inclusive work

Qualifications

• Previous life insurance industry experience is required.
• Clear written and oral communication skills are essential.
• Ability to identify problems and provide solutions.

Responsibilities

• Liaise between policyholder, advisors and insurance carriers
• Handle a variety of service inquiries throughout the lifecycle of a life insurance policy
• Maintain an understanding of the different Insurance Carriers' inforce-related processes
• Exercise sound judgement when providing administrative support and guidance

Skills

Life insurance industry experience

Communication skills

Problem solving

Tools

MS Office Suite

Online meeting platforms

Job description

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business success. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

About The Role

The Inforce Service Administrator role offers a variety of responsibilities, and we are seeking someone who ‘gets’ customer service and is looking for a challenging role in a fun environment. This role offers the opportunity to build strong relationships with our customers (Life Insurance Advisors) and carriers (Life Insurance Companies) through seamless customer service and support.

What You’ll Do

• Liaise between policyholder, advisors and insurance carriers
• Handle a variety of service inquiries throughout the lifecycle of a life insurance policy
• Maintain an understanding of the different Insurance Carriers’ inforce-related processes
• Exercise sound judgement when providing administrative support and guidance

What You’ll Need For Success

• A positive attitude, the constant desire to help others, curiosity, and the ability to deliver consistently
• Clear written and oral communication skills
• Ability to identify and analyze problems and provide optimal solutions
• Previous life insurance industry experience
• Practical experience with MS Office Suite and online meeting platforms

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
• Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation

The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities.

About HUB International

Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

AI Disclosure

AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.

Department Office Administration & Clerical

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

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