Account Manager

HUB International; Canada; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus potential

Flexible work arrangements

RRSP matching

Tuition reimbursement

License fees & membership coverage

Discounts on events, travel, and home/

Job summary

Hub Financial, a division of HUB International, is hiring an Account Manager in Ontario to support independent brokers with life insurance applications. The role centers on excellent customer service, strong broker partnerships, and ensuring compliance across carriers and HUB standards.

You will manage submissions from start to finish, provide underwriting feedback, and stay updated on regulatory changes while supporting brokers with new carrier policies and HUB updates.

Qualifications

• Positive attitude with a consistent desire to help others.
• Experience delivering client-focused solutions based on needs.
• 1+ years in life insurance industry.
• Strong time management and prioritization skills.
• Proficient with MS Office and online meeting tools.
• Good written and oral communication skills.

Responsibilities

• Bridge between carriers and Brokers; manage full-cycle life insurance applications.
• Build strong relationships with Brokers and streamline applications.
• Ensure compliance standards are met by Brokers and carriers.
• Review life insurance applications for regulatory and policy adherence.
• Provide underwriting feedback to Brokers on products and requirements.
• Follow up on cases and obtain required vendor/carrier documents.
• Support Brokers on new carrier policies and HUB updates.

Skills

Customer service

Client-focused solutions

Life insurance

Time management

MS Office

Online meetings

Communication skills

Tools

MS Office

Online meeting platforms

Job description

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top‑tier insurance solutions, cutting‑edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

About The Role

The Account Manager role requires an individual that exhibits a high level of customer service, can multitask effectively, and is looking for a challenging role. The Account Manager role offers a wide variety of responsibilities and the opportunity to build strong relationships with our clients (Insurance Brokers) through seamless customer service and support in Ontario.

What You’ll Do

• Serve as the bridge between insurance carriers and Brokers, assisting the Brokers from submission to commission during the application process, managing full‑cycle life insurance applications
• Be the voice of the Broker and build strong relationships with Brokers to assist in streamlining their life insurance applications and uphold our high service standards
• Ensure that the Broker meets compliance standards and expectations of both the carrier and HUB Financial
• Perform review on all life insurance applications to ensure regulatory, carrier policies and HUB’s procedures are met and complied with by the Broker
• Provide underwriting feedback to brokers on carrier products, policies and requirements
• Consistently follow up on cases and obtain medical vendor/carrier requirements from the Broker; communicate decisions to Brokers
• Support Brokers on new carrier policies, regulatory changes and HUB updates

What You’ll Need for Success

• A positive attitude, the constant desire to help others, curiosity, and the ability to deliver consistently strong customer service
• Experience in delivering client‑focused solutions based on customer needs
• 1+ years of life insurance industry experience
• Strong time management, organizational and prioritization skills\
• Intermediate knowledge of MS Office Suite & most online meeting platforms
• Possess working knowledge of competition and trends in the industry
• Ability to meet tight deadlines while maintaining accuracy and attention to detail
• Great communication skills (oral and written)

What’s in it for you?

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
• Work‑Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
• Tailored Benefits: Access a personalized benefits package, including company‑matched RRSPs, designed to meet your unique needs.
• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

Compensation

The expected salary range for this position is $55,000 to $60,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities.

To read more about HUB, please visit - About Us - HUB International

About HUB International Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow. We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

For more information, please visit hubinternational.com.

AI Disclosure

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates.

If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.

#LI-hybrid #LI-TD Department Office Administration & Clerical

• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required