Infirmière / Infirmier gestionnaire de cas / Bilingual Nurse Case Manager

Innomar Strategies; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated professional for a full-time role focused on patient support and case management. The ideal candidate will provide vital support to patients, work with healthcare providers, and manage access to therapies. Qualifications include a healthcare-related bachelor's degree and experience in case management, with a strong preference for bilingual candidates.

Benefits

Medical, dental, and vision care

Comprehensive wellness suite

Support for families, adoption, infertility, and caregiving

Training programs and professional development

Qualifications

• 3+ years of experience in healthcare, pharmaceutical, insurance, or related industries.
• Experience in healthcare and case management preferred.

Responsibilities

• Support patients and healthcare providers on medication access and services.
• Liaise with healthcare providers and payers for therapy funding.
• Manage databases and conduct audits of case files.

Skills

Patient Support

Liaison Skills

Case Management

Bilingualism in French and English

Education

Bachelor’s degree in healthcare or a related field

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

• Provide support to patients and healthcare providers, including information on Patient Support services, specific diseases, and therapies based on manufacturer-provided materials and product monograph.
• Work with patients and families to complete a needs assessment related to medication access.
• Act as a liaison between patients, families, healthcare providers, and payers related to medication access.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state, or product-related questions, based on information provided as part of the program materials.
• Provide ongoing support on disease state or product-related questions to ensure patient adherence, as dictated by the needs of the patient.
• Refer patients to contact their healthcare provider for clinical questions or situations outside program materials or product monographs.
• Manage database and conduct ongoing audits of files and information captured.
• Administer and adhere to case management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaising with healthcare providers.
• Work directly with reimbursement specialists and physicians to secure funding for therapies; assist with alternative funding searches when needed.
• Prepare for and attend specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
• Attend pharmaceutical meetings as required.
• Participate in patient meetings and conferences to educate patients and providers on Patient Support Program services.
• Collaborate with patient associations and advocacy groups, as required.
• Establish and maintain partnerships with the pharmaceutical team.
• Liaise with healthcare providers, pharmacies, infusion clinics, and other agencies to coordinate infusions, drug delivery, and resolve issues.
• Communicate clearly with the manager, team, and clients regarding patient case management.
• Participate in training of new Drug Access Navigators, including shadowing and call monitoring.
• Report adverse events following program SOPs.
• Perform other duties as assigned and be available on standby/on call as required.

What your background should look like

• Bachelor’s degree in healthcare or a related field.
• Minimum of three (3) years, preferably over five (5), in healthcare, pharmaceutical, insurance, or related industries.
• Experience in healthcare and case management in medical or hospital practice, insurance, or bio-pharma industry preferred.
• Bilingualism in French and English strongly preferred.

What Cencora offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, vision care, and a comprehensive wellness suite addressing physical, emotional, financial, and social health, including support for families, adoption, infertility, behavioral health, parental leave, and caregiver leave.

We also promote personal growth through training programs, professional development, mentorship, employee resource groups, volunteer activities, and more.

Schedule

Full time

Affiliated Companies

Innomar Strategies