Industrial IT Field Technician: Automation & Infra Support

DP World; Surrey; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health & dental

Pension plan

Vacation time

Training & development

Wellness initiatives

Job summary

DP World Fraser Surrey is seeking a Field Technician to support and maintain terminal infrastructure across our Canadian operations. You will implement, monitor, and troubleshoot IT systems and hardware, ensuring safe, efficient service delivery.

Ideal candidates have post-secondary technical training, hands-on IT/infrastructure experience, and the ability to work day/evening/night shifts, including weekends. Canadian work experience is a plus.

Qualifications

• Minimum 2 years post-secondary relevant technical training.
• 3 years of equivalent experience in a technically challenging and diverse environment; ideally in an industrial setting.
• Software development and/or database management experience are desirable assets.
• Working knowledge of IT infrastructure including vehicle mounted data terminals, wireless networks, position detection, OCR and monitoring/alerting systems.
• Practical knowledge of automated system and network monitoring tools.
• Strong time management skills and the ability to complete activities within time constraints.
• Strong team orientation and ability to contribute to realization of team goals and customer satisfaction.
• Understanding of incident, change, and problem management processes.
• Must be willing to work day, evening or night hours, emergency call-outs, weekends and holidays as required.
• Fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.

Responsibilities

• Identifies and evaluates opportunities to gain efficiencies through automation. Lobbies for approval where appropriate (ROI), implementing solutions as approved.
• Performs functions associated with the design, development, installation, maintenance, and performance assessment of approved solutions.
• Performs or assists team members in monitoring and troubleshooting service performance problems.
• Collaborates with others to resolve issues; including external partners.
• Provides instruction, assistance, and guidance to other technicians as required.
• Performs required incidental and preventative maintenance on network attached equipment; updates necessary logs and completes reports.
• Coordinates clearing of trouble tickets with other groups and organizations.
• Ensures clear, concise and accurate documentation for infrastructure systems is maintained.
• Maintains limited spare hardware inventory.

Skills

English fluency

Time management

Team collaboration

Incident management

Change management

IT infrastructure

Networking

Vehicle mounted data terminals

Willing to work nights/weekends

Education

Post-secondary technical training

Tools

Database management

Software development

Monitoring tools

Job description

DP World Fraser Surrey is seeking a Field Technician to support and maintain terminal infrastructure across our Canadian operations. You will implement, monitor, and troubleshoot IT systems and hardware, ensuring safe, efficient service delivery.

Ideal candidates have post-secondary technical training, hands-on IT/infrastructure experience, and the ability to work day/evening/night shifts, including weekends. Canadian work experience is a plus.