IT Field Technician (Union)

DP World; Surrey; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health & dental

Pension plan

Vacation time

Training & development

Wellness initiatives

Job summary

DP World Fraser Surrey is seeking a Field Technician to support and maintain terminal infrastructure across our Canadian operations. You will implement, monitor, and troubleshoot IT systems and hardware, ensuring safe, efficient service delivery.

Ideal candidates have post-secondary technical training, hands-on IT/infrastructure experience, and the ability to work day/evening/night shifts, including weekends. Canadian work experience is a plus.

Qualifications

• Minimum 2 years post-secondary relevant technical training.
• 3 years of equivalent experience in a technically challenging and diverse environment; ideally in an industrial setting.
• Software development and/or database management experience are desirable assets.
• Working knowledge of IT infrastructure including vehicle mounted data terminals, wireless networks, position detection, OCR and monitoring/alerting systems.
• Practical knowledge of automated system and network monitoring tools.
• Strong time management skills and the ability to complete activities within time constraints.
• Strong team orientation and ability to contribute to realization of team goals and customer satisfaction.
• Understanding of incident, change, and problem management processes.
• Must be willing to work day, evening or night hours, emergency call-outs, weekends and holidays as required.
• Fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.

Responsibilities

• Identifies and evaluates opportunities to gain efficiencies through automation. Lobbies for approval where appropriate (ROI), implementing solutions as approved.
• Performs functions associated with the design, development, installation, maintenance, and performance assessment of approved solutions.
• Performs or assists team members in monitoring and troubleshooting service performance problems.
• Collaborates with others to resolve issues; including external partners.
• Provides instruction, assistance, and guidance to other technicians as required.
• Performs required incidental and preventative maintenance on network attached equipment; updates necessary logs and completes reports.
• Coordinates clearing of trouble tickets with other groups and organizations.
• Ensures clear, concise and accurate documentation for infrastructure systems is maintained.
• Maintains limited spare hardware inventory.

Skills

English fluency

Time management

Team collaboration

Incident management

Change management

IT infrastructure

Networking

Vehicle mounted data terminals

Willing to work nights/weekends

Education

Post-secondary technical training

Tools

Database management

Software development

Monitoring tools

Job description

Role Purpose

The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s objective of delivering highest quality services to multiple terminal facilities in a safe, efficient and cost effective manner.

Job Description

Role Purpose

The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s objective of delivering highest quality services to multiple terminal facilities in a safe, efficient and cost effective manner.

Key Responsibilities

• Identifies and evaluates opportunities to gain efficiencies through automation. Lobbies for approval where appropriate (ROI), implementing solutions as approved.
• Performs functions associated with the design, development, installation, maintenance, and performance assessment of approved solutions.
• Performs or assists team members in monitoring and troubleshooting service performance problems.
• Collaborates with others to resolve issues; including external partners.
• Provides instruction, assistance, and guidance to other technicians as required.
• Performs required incidental and preventative maintenance on network attached equipment; updates necessary logs and completes reports.
• Coordinates clearing of trouble tickets with other groups and organizations.
• Ensures clear, concise and accurate documentation for infrastructure systems is maintained.
• Maintains limited spare hardware inventory.

Knowledge & Qualifications

• Minimum 2 years post-secondary relevant technical training.
• 3 years of equivalent experience within a technically challenging and diverse environment; ideally in an industrial setting.
• Software development and/or database management experience are considered desirable assets.
• Working knowledge of IT infrastructure including vehicle mounted data terminals, wireless networks, position detection, OCR and monitoring/alerting systems.
• Practical knowledge of automated system and network monitoring tools.
• Strong time management skills and the ability to complete activities within time constraints.
• Strong team orientation and ability to contribute to realization of team goals and customer satisfaction.
• Understanding of incident, change, and problem management processes.
• Must be willing to work day, evening or night hours, emergency call-outs, weekends and holidays as required.
• Fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees, spanning 79 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

At DP World Canada We’re Proud To Offer a Well-rounded Total Compensation Package, For All Permanent Positions, That Supports Your Health, Wellbeing, And Career Growth. This Includes But Is Not Limited To

• Competitive salary and annual bonus
• Generous vacation time with paid flex day and volunteer days
• Comprehensive health & dental benefits starting on day one
• Annual health/lifestyle spending account
• Defined contribution pension plan
• Employee wellness initiatives
• Internal training & learning opportunities
• Professional development support

About The Team

DP World Fraser Surrey is a large, multi-purpose marine terminal located on the banks for the Fraser River in the greater Vancouver area of British Columbia, Canada. Since 1962, our terminal has been serving the needs of our customers with our variety of services including container, breakbulk, project cargo, forest products and bulk. We are only a 2-hour vessel transit from Pacific Ocean access and have excellent proximity to highways, railways and industrial areas. Located just 25 KM from the US border and with 50,000 feet of rail our terminal is an efficient rail and road solution in the Vancouver gateway. Combined with our six berths we are an exceptional choice for North American Market access.

Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.