Field Service Technician (Kootenay Region)

BFG Enterprise Services; Nelson; On-site; CAD 55,000 - 75,000; Full time

Job summary

BFG Enterprise Services is seeking a field IT technician to provide on-site service at customer sites across Canada, performing connectivity and hardware troubleshooting and repair. You will also set up Outlook, replace POS components, and ensure high-quality, documented work while maintaining safety.

Travel on short notice, flexible day/night shifts, and 24/7 stand-by will be required. Strong networking knowledge, CompTIA A+ and an IT degree are essential.

Qualifications

• Minimum university degree with major in information technology or related program.
• CompTIA A+ Certification required or equivalent.
• Experience in IT field services and POS systems a must.

Responsibilities

• Provide field technical service and support at customer sites across Canada.
• Perform connectivity and hardware troubleshooting and repair; set up Outlook.
• Identify and repair hardware issues in a POS environment; replace scanners, scales, pin pads, printers and workstations.
• Ensure quality, document work performed and maintain safe work area.
• Travel on short notice to customer sites; support rotating day/night 24/7 shifts.
• Prepare field reports and liaise with Help Desk on escalations.
• Install and test network cabling and equipment; troubleshoot field issues.
• Operate hand and power tools and demonstrate proficient computer networking skills.

Skills

Prioritization

Communication

Travel readiness

24/7 shift availability

Lifting up to 75 lbs

POS systems experience

Education

IT degree

CompTIA A+ Certification

Tools

Remote management software

Job description

Role

Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties

• Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
• Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and workstations
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
• Perform travel on a moment's notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
• Prepare field reports, as required
• Liaise with Help Desk on escalated issues
• Investigate and diagnose customers' issues by using technical expertise in a timely and professional manner
• Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
• Identify cable pathways
• Test, review and troubleshoot installed systems
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
• Troubleshoot cabling, hardware and network related issues in the field
• Operate hand and power tools (i.e. drill)
• Apply proficient computer skills and solid knowledge of computer networking
• Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
• Work independently and collaboratively with other team members to achieve common project/site objectives

Technical Requirements

• CompTIA A+ Certification
• Minimum university degree with major in information technology or a related program
• Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
• Experience working in a retail environment with POS systems is required
• Experience working with remote management software is an asset
• Experience in troubleshooting cabling, hardware and network related issues in the field
• Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
• Must have and provide company with valid class 5 driver's licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
• Ability to operate hand and power tools (i.e. drill)
• Proficient computer skills and solid knowledge of computer networking

Personal Requirements

• Excellent prioritizing and communication skills
• Ability to travel to customers' sites on short notice over extended periods of time
• Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
• Must be able to lift up to 75 lbs.