Industrial Emergency Response Dispatcher

Backwoods Security; Fort Saskatchewan; On-site; CAD 55,000 - 75,000; Full time

Job summary

Backwoods Security Services in Fort Saskatchewan seeks an experienced Industrial Emergency Response Dispatcher to coordinate emergency response activities at an industrial site near Fort Saskatchewan. You will monitor security systems, manage communications, and support safe, efficient site operations.

The ideal candidate has dispatch experience, strong computer skills, excellent English communication, and the ability to stay calm under pressure.

Qualifications

• Previous dispatcher experience is mandatory.
• Valid Alberta Security Services Licence.
• Valid First Aid certification.
• Valid CSTS certification.
• Minimum of 5 years of security experience, preferably in an industrial environment.
• High school diploma or equivalent.
• Strong computer skills including Microsoft Office and monitoring/reporting systems.
• Knowledge of radio and telephone communication equipment and procedures.
• Excellent written and verbal English communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision and manage priorities.
• Reliable transportation and ability to commute to the industrial site near Fort Saskatchewan daily.

Responsibilities

• Receive and assess emergency calls, gather critical information, and dispatch appropriate emergency response personnel.
• Communicate important information to field personnel using radio and telephone systems.
• Maintain accurate records of emergency calls, dispatch activities, timelines and actions.
• Monitor CCTV cameras, access control systems, and security alarms.
• Respond to routine telephone and radio communications.
• Monitor security alarms and coordinate responses as required.
• Manage site access and egress for deliveries, contractors, visitors, and other personnel.
• Prioritize multiple tasks and adapt to changing situations.
• Follow site procedures and communication protocols to support safety and security.

Skills

Dispatcher experience

Strong computer skills

English communication

Attention to detail

Organizational skills

Independent work

Calm under pressure

Reliability and punctuality

Education

High school diploma or equivalent

Alberta Security Services Licence

First Aid certification

CSTS certification

Tools

Microsoft Office

Monitoring/reporting systems

Radio/telephone systems

Job description

Backwoods Security Services in Fort Saskatchewan seeks an experienced Industrial Emergency Response Dispatcher to coordinate emergency response activities at an industrial site near Fort Saskatchewan. You will monitor security systems, manage communications, and support safe, efficient site operations.

The ideal candidate has dispatch experience, strong computer skills, excellent English communication, and the ability to stay calm under pressure.