Emergency Communications Dispatcher

Culture Alberta; Alberta; Presencial; CAD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental coverage

Wellness spending account

Life and disability insurance

Retirement and pension programs

Earned day off program

Employee assistance program

Descripción de la vacante

Strathcona County is seeking an Emergency Telecommunications Operator to provide calm, professional support during emergencies and events. The role involves rapid situation assessment, information gathering, dispatching emergency services, and monitoring police communications.

Responsibilities include handling 911 and other lines, data entry, CPIC requests, and maintaining records. Proficiency in RCMP systems is required, with a focus on accuracy and confidentiality in high-stress situations.

Formación

• Post-secondary education or certificate in Emergency Communications and Response with 4+ years related policing experience.
• Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS).
• PROS End Users certification is an asset.
• Knowledge of RCMP/Strathcona County policies, procedures, statutes, and the Canadian legal system.
• Strong communication skills and ability to maintain confidentiality.
• Ability to stay composed and exercise judgement under stress.
• Ability to work independently or in a team.

Responsabilidades

• First response to incoming 911/Complaint/Administrative lines.
• Gather, monitor, and distribute information via radio/phone.
• Provide clients with advice and direction to resources; respond to after-hours help line.
• Receive, dispatch, and prepare files; process inquiries.
• Data entry into RCMP/Enforcement Services data systems.
• Handle CPIC requests; maintain building security via cameras.
• Monitor officer status and update accordingly.

Conocimientos

Interpersonal skills

Communication skills

Time management

Teamwork and independence

Educación

Emergency Communications certificate/education

Herramientas

PROS

CPIC

ROADS

JOIN

CIIDS

ROSS

PROS End Users cert

Descripción del empleo

Strathcona County is seeking an Emergency Telecommunications Operator to provide calm, professional support during emergencies and events. The role involves rapid situation assessment, information gathering, dispatching emergency services, and monitoring police communications.

Responsibilities include handling 911 and other lines, data entry, CPIC requests, and maintaining records. Proficiency in RCMP systems is required, with a focus on accuracy and confidentiality in high-stress situations.