Industrial Dispatcher

Backwoods Security; Fort Saskatchewan; On-site; CAD 55,000 - 75,000; Full time

Job summary

Backwoods Security Services in Fort Saskatchewan seeks an experienced Industrial Emergency Response Dispatcher to coordinate emergency response activities at an industrial site near Fort Saskatchewan. You will monitor security systems, manage communications, and support safe, efficient site operations.

The ideal candidate has dispatch experience, strong computer skills, excellent English communication, and the ability to stay calm under pressure.

Qualifications

• Previous dispatcher experience is mandatory.
• Valid Alberta Security Services Licence.
• Valid First Aid certification.
• Valid CSTS certification.
• Minimum of 5 years of security experience, preferably in an industrial environment.
• High school diploma or equivalent.
• Strong computer skills including Microsoft Office and monitoring/reporting systems.
• Knowledge of radio and telephone communication equipment and procedures.
• Excellent written and verbal English communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision and manage priorities.
• Reliable transportation and ability to commute to the industrial site near Fort Saskatchewan daily.

Responsibilities

• Receive and assess emergency calls, gather critical information, and dispatch appropriate emergency response personnel.
• Communicate important information to field personnel using radio and telephone systems.
• Maintain accurate records of emergency calls, dispatch activities, timelines and actions.
• Monitor CCTV cameras, access control systems, and security alarms.
• Respond to routine telephone and radio communications.
• Monitor security alarms and coordinate responses as required.
• Manage site access and egress for deliveries, contractors, visitors, and other personnel.
• Prioritize multiple tasks and adapt to changing situations.
• Follow site procedures and communication protocols to support safety and security.

Skills

Dispatcher experience

Strong computer skills

English communication

Attention to detail

Organizational skills

Independent work

Calm under pressure

Reliability and punctuality

Education

High school diploma or equivalent

Alberta Security Services Licence

First Aid certification

CSTS certification

Tools

Microsoft Office

Monitoring/reporting systems

Radio/telephone systems

Job description

Backwoods Security Services is a leading supplier of security services in Western Canada, supporting some of Alberta’s largest industrial, midstream, utility, and turnaround projects.

We are proud to be the largest employer of Alexis Nakota Sioux Nation members and one of the largest Indigenous-owned companies in Canada. Backwoods Security Services is 100% owned by the Alexis Nakota Sioux Nation.

Our mission is to drive economic opportunity by empowering Indigenous people and communities. Through our work, we help build a sustainable future for the Alexis Nakota Sioux Nation while making a positive impact throughout the communities we serve.

Location: Fort Saskatchewan, Alberta
Schedule: 10-12 -hour rotating shifts (days and nights)
Work Arrangement: Daily commute to site required — no camp accommodation

About the Position

We are seeking an experienced Industrial Emergency Response Dispatcher to join our team at an industrial site near Fort Saskatchewan. This role is responsible for coordinating emergency response activities, monitoring site security systems, managing communications, and supporting the safe and efficient operation of the site.

The ideal candidate has previous dispatch experience, strong computer skills, excellent communication abilities, and the ability to remain calm and make sound decisions in both emergency and routine situations.

Please note: Candidates must have reliable transportation and be able to commute to the site daily.

Key Responsibilities

• Receive and assess emergency calls, gather critical information, and dispatch the appropriate emergency response personnel.
• Communicate important information and updates to field personnel using radio and telephone systems.
• Maintain accurate and detailed records of emergency calls, dispatch activities, timelines, and actions taken.
• Monitor CCTV cameras, access control systems, and security alarms.
• Respond to routine telephone and radio communications.
• Monitor security alarm systems and coordinate appropriate responses when required.
• Manage site access and egress for deliveries, contractors, visitors, and other authorized personnel.
• Prioritize multiple tasks and respond effectively to changing situations.
• Follow established site procedures and communication protocols to support site safety and security.

Required Qualifications

• Previous dispatcher experience is mandatory.
• Valid Alberta Security Services Licence.
• Valid First Aid certification.
• Valid CSTS certification.
• Minimum of 5 years of security experience, preferably in an industrial environment.
• High school diploma or equivalent.
• Strong computer skills, including proficiency with Microsoft Office and computer-based monitoring or reporting systems.
• Knowledge of radio and telephone communication equipment and procedures.
• Excellent written and verbal English communication skills.
• Strong attention to detail, organizational skills, and the ability to maintain accurate records.
• Ability to assess situations quickly, exercise sound judgment, and make decisions under pressure.
• Ability to work independently with minimal supervision while managing competing priorities.
• Reliable transportation and the ability to commute to the industrial site near Fort Saskatchewan daily.

Schedule and Availability

• 12-hour rotating shifts, including days and nights.
• Must be available to work weekends and statutory and holidays as required.
• Must demonstrate reliable attendance and punctuality.
• Candidates must be comfortable working in a fast-paced industrial environment where situations and priorities can change quickly.

Who We're Looking For

We are looking for a dependable, detail-oriented professional who understands the importance of effective communication and accurate information during emergency situations. The successful candidate will be calm under pressure, confident using computer-based systems, and committed to maintaining a safe and secure industrial site.