Income Verifier

Fairstone Financial; Vancouver; Hybrid; CAD 44,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Great Place to Work Canada 2025 award

Wellness days

Health and dental coverage

Education Assistance Program

Fairstone Academy

Parental leave top-up

Volunteer day

Job summary

Fairstone Bank is hiring an Income Verifier in a hybrid Vancouver role. You will review income and employment data, verify documents, and ensure accuracy to support lending decisions. The position requires strong communication and fast adaptation to changing processes.

You will interact with dealerships, update customer records, and maintain high standards of service, with hybrid work options and a competitive benefits package.

Qualifications

• Excellent verbal and written communication skills.
• Thrives in a fast-paced, ever-changing environment.
• Exceptional attention to detail with urgency.
• Strong analytical and arithmetic skills.
• Excellent internet research and investigative abilities.
• Clear phone communication and active listening.
• Capable of managing a busy workflow and multitasking.
• Proficient with MS Office Suite and Outlook.
• Experience in lending/financial services preferred.
• Post-secondary education completed.

Responsibilities

• Review and verify applicant income and employment information.
• Process income and trailing documents.
• Maintain high accuracy while meeting service standards and turnaround times.
• Follow up with dealerships to resolve missing items via phone, fax, and email.
• Update records of customer interactions and process accounts.
• Review proof of income documents for legitimacy and accuracy.
• Contact employers to corroborate information professionally.
• Provide prompt, customer-oriented service to all stakeholders.
• Perform other duties as assigned.

Skills

Verbal and written communication

Fast-paced environment adaptability

Attention to detail

Analytical skills

Investigative skills

Phone communication

Multi-tasking

MS Office Suite & Outlook

Lending/financial services experience

Post-secondary education

Flexible availability

Education

Post-secondary education

Tools

Microsoft Office Suite

Outlook

Job description

Who we are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products‑residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending‑we offer financial solutions tailored to all Canadians, including newcomers, small‑business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank.

Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Join Eden Park as an Income Verifier, reporting to a manager, and be part of our talented and growing team!

What you'll do

• Review and verify applicant income and employment information
• Process any income and/or trailing documents received
• Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
• Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
• Update records of customer interactions, process customer accounts and file documents
• Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
• Contact employers over the phone to further corroborate the information in a professional manner
• Provide prompt, efficient, detailed customer‑oriented service to all stakeholders
• Perform all other duties as assigned

What we’re looking for

• You possess excellent verbal and written communication skills.
• You thrive in a fast‑paced, ever‑changing environment.
• You possess exceptional attention to detail while operating under a sense of urgency.
• You have strong analytical and arithmetic skills.
• You know your way through advanced internet browsing and have amazing investigative skills.
• You communicate clearly over the phone and have strong listening skills.
• You can manage a busy workflow and multi‑task effectively.
• You are tech‑savvy and know your way through Microsoft Office Suite and Outlook.
• Previous experience in a lending, automotive‑related business, or financial services.
• Post‑secondary education.
• You have flexible availability to work. Working hours can range anywhere between 9AM to 9PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating. The shift will be 9:00‑5:00PM.

What you'll love about working here

• Award‑Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work‑Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well‑being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future‑Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location‑based perks like gym memberships and Toronto Bike Share.
• On‑Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top‑up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

What you can expect - pay & process

Expected annual salary range of $44,000 - $46,000

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal oppor