Manager, Income & Funding Western Canada

Fairstone Bank; Montreal , London; Hybrid; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Health and dental coverage

Retirement savings plan with employer

Education assistance

Parental leave top-up

Gym access

Job summary

Fairstone Bank is seeking a Manager, Income & Funding Western Canada to lead the Income and Funding teams across Western Canada. You will drive policy adherence, team training, and performance metrics while coordinating with Originations and other stakeholders to align with Eden Park risk strategy.

The role includes recruitment, coaching, and regular performance reviews, with a hybrid work arrangement and a strong emphasis on compliance and customer experience.

Qualifications

• Excellent communication, interpersonal, and negotiation skills.
• Familiarity with LOS software systems.
• MS Office applications (Excel, PowerPoint, Word).
• Secondary School diploma; post-secondary education an asset.

Responsibilities

• Ensure Income and Funding policies and processes are followed.
• Train team on policies, processes and regulatory requirements.
• Achieve productivity SLAs, quality standards and KPIs.
• Oversee audits and remediation activities from findings.
• Participate in recruitment, onboarding, and staff development.

Skills

Communication

Interpersonal skills

Negotiation

Education

Secondary education

Post-secondary education an asset

Tools

LOS software

Microsoft Office (Excel, PowerPoint, Word)

Job description

About the role

The Manager, Income & Funding Manager Western Canada, is responsible for the management of their direct reports on the Income and Funding teams in Western Canada. With a strong focus on collaboration with fellow managers in Originations, you will strive to unite your team in meeting company objectives and compliance requirements, as well as managing out-of-policy decision-making on applications for the Income and Funding teams.

What you’ll do

• Responsibility and oversight for ensuring all Income and Funding policies and processes are followed.
• Ensuring your team is trained on all policies, processes, and regulatory requirements.
• Ensuring your teams productivity SLAs, quality standards, and KPIs are achieved.
• Ensuring that policy escalations and decision-making adhere to proper authority levels.
• Working closely with Sr. Managers in Originations to ensure a full understanding and execution of the Eden Park risk strategy and policies.
• Performing audits as required and overseeing remediation activities arising from audit and compliance findings.
• Reviewing audit and compliance findings and implementing corrective actions as required.
• Assisting in the recruitment, onboarding, training, development, and retention of direct reporting staff.
• Completing regular check‑ins, performance reviews, coaching discussions, and mid‑year/year‑end evaluations through written and verbal communication.
• Working collaboratively with Sales, Credit, and Dealer partners to support operational objectives and customer service excellence.
• Assisting in ensuring all documentation, communications, and processes of Income and Funding operations are available to staff and comply with business and regulatory requirements.
• Supporting the team during periods of high volume, complex escalations, or business-critical initiatives.
• Supporting the review of Income and Funding applications, and documentation processes to ensure compliance with established policies, procedures, and quality standards.
• Monitoring operational trends, productivity metrics, and quality outcomes and recommending improvements to leadership aimed at enhancing efficiency, compliance, and customer experience.

Education Requirement

Secondary School diploma – Post Secondary Education an asset Minimum of 5 years of loan processing experience Experience with LOS software systems Familiarity with Microsoft office applications (Excel, PowerPoint, word). Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with stakeholders at all levels.

What you’ll love about working here

• Award‑Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work‑Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well‑being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future‑Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location‑based perks like gym memberships and Toronto Bike Share.
• On‑Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top‑up program to help you during life’s big moments.

What you can expect - pay & process

• Expected base salary range is $75,00.00 - $90,000.00, plus the opportunity to earn an annual incentive bonus tied to performance.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent

RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca

Learn more: https://www.fairstone.ca/en/about/canadian-lender

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.