Inbound Customer Service Representative

MaRayTech Consulting Ltd.; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Inbound Customer Service Representative to join their dynamic team. This full-time role focuses on providing exceptional service to clients in the financial sector, including banks and insurance companies. You'll be the voice of the company, engaging with customers over the phone and helping them with their financial queries. With a strong emphasis on communication and relationship-building, you will play a crucial role in ensuring customer satisfaction. Enjoy a supportive work environment that values personal development and offers competitive benefits, including healthcare and generous holiday allowances.

Benefits

28 days holiday, increasing to 33 days after 5 years

Access to healthcare, including dental and eyecare

Health screenings and therapies

Employee Assistance programme

Personal development and career progression opportunities

Qualifications

• Friendly personality with excellent communication skills.
• Exceptional customer service experience with genuine interest in customers.

Responsibilities

• Answer inbound calls and ensure a positive customer experience.
• Educate customers on products and resolve their queries.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Team enthusiasm

Job description

We are MaRayTech Consulting Ltd., an IT services provider with a focus on the financial sector that primarily serves insurance companies, banks, and FinTechs.
We're on the lookout for a fantastic Inbound Customer Service Representative who will love speaking with people over the telephone and providing financial solutions to their queries. You don't have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have, is a friendly personality and excellent communication skills.

The job you will be doing:

1. Answering inbound calls from callers.
2. Ensuring a consistently positive and engaging customer experience.
3. Educating customers on the products and services on offer.
4. Engaging with customers across a range of communication channels.
5. Applying your own judgement to appropriately address and resolve customer queries.
6. Listening to customers' personal circumstances to understand their requirements and provide personalised solutions.

Skills & Attributes

1. Friendly with excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
2. Exceptional customer service experience with a genuine interest in customers & their needs.
3. Driving enthusiasm within a team.
4. Attention to detail is important as you'll be contributing towards a controlled and secure branch.

More details:

1. Full time, permanent role.
2. Competitive salary.
3. 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
4. Access to healthcare, including dental, eyecare, health screenings, and therapies.
5. Full access to Employee Assistance programme for self and family members.
6. Personal development and career progression opportunities.