In-Room Dining Concierge

Accor; Toronto; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Free meals

Dry cleaning

Skill development

Company committees (Health & Wellness)

Growth opportunities

Job summary

Fairmont Royal York in Toronto seeks an In-Room Dining Operator to accurately take guest orders and relay details for timely delivery. You will upsell and address guest concerns in a prompt, professional manner while following hygiene and safety standards.

You must know menu items, dietary restrictions, and beverage options, and be able to multi-task during busy periods. Weekend and shift work are required in this landmark hotel.

Qualifications

• Smart Serve certification required
• Experience in customer service
• Cash handling and POS systems knowledge
• Strong interpersonal and team attitude
• Able to multi-task with attention to detail
• Knowledge of food, wines and spirits

Responsibilities

• Take food and beverage orders from guests and relay to Captains and servers for timely delivery
• Upsell to maximize sales and handle guest concerns promptly and professionally
• Perform opening and closing duties per department standards
• Maintain knowledge of all menu items, specials and dietary restrictions
• Ensure guest special requests are met and hygiene standards followed
• Keep a pleasant attitude toward guests and colleagues
• Maintain a clean environment and report any equipment malfunctions
• Organize daily tasks including amenities and daily orders
• Adhere to Safe Standards and alcohol handling procedures
• Follow LQA standards and participate in weekend/shift scheduling

Skills

Customer service

Cash handling

Interpersonal skills

Organizational skills

Food & beverage knowledge

Multitasking

Smart Serve

Tools

POS Systems

Job description

Fairmont Royal York in Toronto seeks an In-Room Dining Operator to accurately take guest orders and relay details for timely delivery. You will upsell and address guest concerns in a prompt, professional manner while following hygiene and safety standards.

You must know menu items, dietary restrictions, and beverage options, and be able to multi-task during busy periods. Weekend and shift work are required in this landmark hotel.