Room Attendant (Full-Time)

Accorhotel; Toronto; On-site; CAD 28,000 - 38,000; Full time

Job summary

Fairmont Royal York in Toronto is seeking a Room Attendant to ensure guest rooms are consistently clean, welcoming, and comfortable, upholding the luxury standards this landmark hotel is known for.

You will follow detailed cleaning protocols, assist with public spaces, and contribute to a seamless guest experience while collaborating with colleagues across departments. Weekend and shift work are required.

Qualifications

• Previous housekeeping experience in a luxury hotel is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer welcoming, friendly and warm service to external and internal guests.
• Provide intuitive service, engaging with external and internal guests and anticipating their needs.
• Foster positive cross departmental relationships to create a seamless experience.
• Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies.
• Follow detailed cleaning standards in both stayover and vacant rooms as set through our brand standards.
• Consistently update and record all cleaned rooms in provided mobile devices.
• Report any maintenance needs required in guest rooms, service areas and public spaces.
• Communicate any specific guest requests or concerns with a Housekeeping leader.
• Participate in deep cleaning of rooms as required.
• Return and properly tag all lost and found articles in the Housekeeping Office.
• Working safely to prevent injury
• Performs other related duties and follow hotel standards as assigned/applicable.
• Will work weekends, holidays and shift work as scheduled

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Teamwork

Calm under pressure

Job description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of ExcellenceBe part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

First impressions are everything! As a Room Attendant with Fairmont Royal York, you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our Guests experience will ensure their return.

• Consistently offer welcoming, friendly and warm service to external and internal guests.
• Provide intuitive service, engaging with external and internal guests and anticipating their needs.
• Foster positive cross departmental relationships to create a seamless experience
• Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives
• Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies
• Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe - Stay Well, Leading Quality Assurance and Accor's brand standards
• Consistently update and record all cleaned rooms in provided mobile devices
• Report any maintenance needs required in guest rooms, service areas and public spaces
• Communicate any specific guest requests or concerns with a Housekeeping leader
• Participate in deep cleaning of rooms as required
• Return and properly tag all lost and found articles in the Housekeeping Office
• Working safely to prevent injury\
• Performs other related duties and follow hotel standards as assigned/applicable
• Will work weekends, holidays and shift work as scheduled

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

• Previous housekeeping experience in a luxury hotelan asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times