In Room Dining Operator (Part-Time)

Accor; Toronto; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Free meals

Dry cleaning

Skill development

Company committees (Health & Wellness)

Growth opportunities

Job summary

Fairmont Royal York in Toronto seeks an In-Room Dining Operator to accurately take guest orders and relay details for timely delivery. You will upsell and address guest concerns in a prompt, professional manner while following hygiene and safety standards.

You must know menu items, dietary restrictions, and beverage options, and be able to multi-task during busy periods. Weekend and shift work are required in this landmark hotel.

Qualifications

• Smart Serve certification required
• Experience in customer service
• Cash handling and POS systems knowledge
• Strong interpersonal and team attitude
• Able to multi-task with attention to detail
• Knowledge of food, wines and spirits

Responsibilities

• Take food and beverage orders from guests and relay to Captains and servers for timely delivery
• Upsell to maximize sales and handle guest concerns promptly and professionally
• Perform opening and closing duties per department standards
• Maintain knowledge of all menu items, specials and dietary restrictions
• Ensure guest special requests are met and hygiene standards followed
• Keep a pleasant attitude toward guests and colleagues
• Maintain a clean environment and report any equipment malfunctions
• Organize daily tasks including amenities and daily orders
• Adhere to Safe Standards and alcohol handling procedures
• Follow LQA standards and participate in weekend/shift scheduling

Skills

Customer service

Cash handling

Interpersonal skills

Organizational skills

Food & beverage knowledge

Multitasking

Smart Serve

Tools

POS Systems

Job description

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

The In-Room Dining Operator will accurately take food and beverage orders from the guest and must successfully punch in the orders and relay all details to the Captains and servers for timely delivery. They maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.

• Perform all specific duties as assigned by the In-Room Dining Leaders and Captain
• Takes responsibility for extending service and exceeding guest expectations
• Perform opening and closing duties according to outlined standards of the department
• Excellent knowledge of all menu items, specials, dietary restrictions and able to answer all general inquiries
• Ensure that all guest’s special requests details are met
• Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
• Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor
• Organize all day to day tasks such as amenities, pre-orders and daily orders
• Suggestively sell items and anticipate guest needs and desires
• Relay all concerns to leadership team and record any problems that arise
• Follows telephone techniques and procedures
• Order and keep maintained the stationary for the department
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Ensures flawless amenity billing, delivery, filing and preparation
• Adhere to alcohol handling procedures and policies
• Adhere to all LQA standards set for the department
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned

Qualifications

• Smart Serve training program certification
• Previous experience in customer service.
• Cash handling/transaction abilities and a working knowledge of POS Systems
• Excellent interpersonal and team player attitude
• Thoroughly organized and attention to detail oriented individual
• Must be knowledgeable of food products, cooking methods, wines and spirits
• Ability to multi-task

Physical Aspects of Position include but are not limited to the following:

• Constant sitting throughout shift
• Frequent lifting and carrying up to 30 lbs
• May require kneeling, pushing, pulling, lifting
• May require ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

• Starting Rate of Pay:$23.18 perhour.
• Free Meals: Healthy meals on us every shift.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure:We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations:

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.