Lux Hotel Room Attendant — Guest Experience

Accorhotel; Toronto; On-site; CAD 28,000 - 38,000; Full time

Job summary

Fairmont Royal York in Toronto is seeking a Room Attendant to ensure guest rooms are consistently clean, welcoming, and comfortable, upholding the luxury standards this landmark hotel is known for.

You will follow detailed cleaning protocols, assist with public spaces, and contribute to a seamless guest experience while collaborating with colleagues across departments. Weekend and shift work are required.

Qualifications

• Previous housekeeping experience in a luxury hotel is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer welcoming, friendly and warm service to external and internal guests.
• Provide intuitive service, engaging with external and internal guests and anticipating their needs.
• Foster positive cross departmental relationships to create a seamless experience.
• Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies.
• Follow detailed cleaning standards in both stayover and vacant rooms as set through our brand standards.
• Consistently update and record all cleaned rooms in provided mobile devices.
• Report any maintenance needs required in guest rooms, service areas and public spaces.
• Communicate any specific guest requests or concerns with a Housekeeping leader.
• Participate in deep cleaning of rooms as required.
• Return and properly tag all lost and found articles in the Housekeeping Office.
• Working safely to prevent injury
• Performs other related duties and follow hotel standards as assigned/applicable.
• Will work weekends, holidays and shift work as scheduled

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Teamwork

Calm under pressure

Job description

Fairmont Royal York in Toronto is seeking a Room Attendant to ensure guest rooms are consistently clean, welcoming, and comfortable, upholding the luxury standards this landmark hotel is known for.

You will follow detailed cleaning protocols, assist with public spaces, and contribute to a seamless guest experience while collaborating with colleagues across departments. Weekend and shift work are required.