In-Office Fire Protection Scheduler & Client Coordination

Onyx-Fire Protection Services Inc.; Mississauga; On-site; CAD 52,000 - 68,000; Full time

Job summary

Onyx-Fire Protection Services Inc. in Mississauga is seeking a Service / Scheduling Coordinator to unify preventive maintenance and repairs, ensuring KPI targets are met.

You will communicate with the Field Scheduling team and clients by phone and email to coordinate labour and materials for jobs. This full-time, in-office role demands strong organizational skills, English fluency, and the ability to manage multiple tasks while safeguarding confidential information.

Qualifications

• 3-5 years in a high paced service-oriented business.
• Experience with scheduling software.
• Proficient in Microsoft Excel.

Responsibilities

• Enforce client Protocols such as timecards and signatures.
• Communicate updates to our Client Data Communication team.
• Confirm Onyx Key Performance Indicators are met daily.
• Book appointments via phone with clients and or their security teams.
• Other Administrative task as needed.

Skills

English proficiency

Attention to detail

Prioritization

Enterprise systems

Interpersonal skills

Confidentiality

Time management

Tech savviness

Problem solving

Tools

Scheduling software

Microsoft Excel

Job description

Onyx-Fire Protection Services Inc. in Mississauga is seeking a Service / Scheduling Coordinator to unify preventive maintenance and repairs, ensuring KPI targets are met.

You will communicate with the Field Scheduling team and clients by phone and email to coordinate labour and materials for jobs. This full-time, in-office role demands strong organizational skills, English fluency, and the ability to manage multiple tasks while safeguarding confidential information.