Import Export Coordinator

Mainfreight Americas; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Lunch program

Health benefits (extended)

Life insurance

RRSP with employer contributions

Paid vacation and personal days

Training & mentorship

Job summary

Mainfreight Americas in Mississauga coordinates international ocean shipments, handling pricing, booking, documentation, and customs coordination for both imports and exports. You will learn the business from the ground up, building strong relationships with customers, carriers, and colleagues.

We look for curious, ownership-minded individuals who can manage multiple deadlines and provide excellent service as part of a collaborative team.

Qualifications

• Post-secondary education is required or equivalent experience.
• Experience in freight forwarding, ocean operations, CargoWise, Canadian customs requirements, eManifest, or CERS is an asset.
• Bilingual English/French is an asset.

Responsibilities

• Coordinate ocean import/export shipments from pricing to invoicing.
• Arrange bookings, pickups, delivery, loading/unloading; monitor schedules and milestones.
• Review and prepare shipping documents (bills of lading, notices, instructions, customs docs).
• Prepare and submit Canadian import eManifest and export CERS filings on time.
• Coordinate customs clearance with brokers and parties.
• Keep customers informed via phone and email; respond promptly.

Skills

Attention to detail

Clear communication

Initiative

Accountability

Team player

Customer service

Problem solving

Curiosity

Education

Post-secondary education

Tools

CargoWise

Microsoft Office

Job description

About Mainfreight

Mainfreight is a global supply chain and logistics provider founded in New Zealand in 1978. Our services include international air and ocean freight, customs brokerage, warehousing, distribution, and domestic transport.

Our people set us apart. We encourage ownership, teamwork, and a can-do attitude. We invest in teammates who want to build long-term careers with us.

About the Role

We’re looking for an Ocean Import or Export Coordinator to join our Toronto Ocean team in Mississauga. You’ll coordinate international ocean shipments in either directions, from pricing, booking and documentation through customs coordination, delivery, and invoicing.

Our coordinators learn the business from the ground up. Many of our leaders and current sales teammates begun in operations, so we look for people who are curious, take ownership, build strong relationships, and want to keep growing. You don’t need to know today which path you want to take; we want to see your drive and willingness to learn.

What You’ll Do

• Coordinate ocean import/export shipments
• Arrange bookings, pickups, delivery, loading and unloading; monitor vessel schedules and shipment milestones.
• Review and prepare shipping documents, including bills of lading, arrival notices, shipping instructions, delivery orders, and customs documents.
• Prepare and submit applicable Canadian import eManifest and export CERS filings accurately and on time.
• Coordinate customs clearance requirements with brokers and other parties.
• Keep customers informed of shipment status and respond promptly to questions by phone and email.
• Maintain accurate shipment information in CargoWise and other systems.
• Prepare customer quotations and develop an understanding of ocean freight pricing and market conditions.
• Complete customer invoicing accurately and within required timelines.
• Resolve delays, documentation discrepancies, and other operational issues.
• Build strong working relationships with customers, overseas offices, carriers, service providers, and teammates.

What We’re Looking For

• Strong attention to detail and the ability to manage competing deadlines.
• Clear communication and a commitment to excellent customer service.
• Initiative, accountability, and the confidence to solve problems.
• Curiosity about how our customers’ businesses work and how Mainfreight can support them.
• A team-oriented approach and a willingness to share ideas and help others succeed.
• Interest in developing your skills and, over time, exploring opportunities in operations leadership, account management, or sales.
• Post-secondary education in any field.
• Confidence using Microsoft Office and learning new systems.

Experience in freight forwarding, ocean operations, customer service, CargoWise, Canadian customs requirements, eManifest, or CERS is an asset.

English/French bilingualism is also an asset.

What Mainfreight Offers

• Competitive salary with performance and salary reviews.
• Daily lunch program.
• Extended health, dental, and vision benefits.
• Employer-paid life insurance and disability coverage.
• Group RRSP with employer contributions.
• Paid vacation, sick days, and personal days.
• Hands-on training, mentorship, and opportunities to grow within Mainfreight.