Implementation & Training Consultant

Perseus Group, Constellation Software; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative market leader in automotive software is seeking a dedicated Talent Acquisition Manager. This role involves onboarding new customers onto the R.O. Writer platform, ensuring they are equipped with the latest software updates. The successful candidate will manage multiple implementation projects, provide remote training, and customize software solutions to meet client needs. With a focus on exceptional customer service and effective communication, this position is crucial for optimizing the performance of automotive repair shops. Join a forward-thinking company where your contributions will directly impact customer success and satisfaction.

Qualifications

• 2+ years of experience in training customers remotely on software systems.
• Exceptional customer service skills and ability to work with diverse users.

Responsibilities

• Manage implementation projects and ensure timely delivery of all tasks.
• Provide customer training and create engaging learning materials.
• Customize software systems to meet specific customer requirements.

Skills

Software Installation

Remote Customer Training

Customer Service

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Experience in Automotive Shop Management Systems

Tools

R.O. Writer Software

Job description

Talent Acquisition Manager at Perseus Group, Constellation Software

Professional Services Implementation and Training Consultant

The Company

Constellation R.O. Writer Inc. (ROW) is a leading automotive software business and an innovative market leader with a long history of success in serving independent and franchised automotive repair shops. Their software helps these shops increase efficiency, predictability, and profits which has allowed ROW to become the trusted partner for over 4,000 businesses across North America.

The Role

This role will be responsible for the successful on-boarding of new customers on the R.O. Writer platform as well as performing necessary upgrades to keep customers current on all new versions of the software. The implementation, upgrade and customization of most customer systems will be performed remotely, but occasional on-site travel for customer training may be required. Tasks performed can include software installation and upgrades, customer data conversion, the creation of custom forms or reports, software configuration, depth training to meet customer requirements and customization of the software for customers. The role is integral in optimizing the performance of all automotive repair shops and will work closely with members of R.O. Writer to ensure key customer objectives are met.

The role reports into the Manager of Implementation and Training.

Responsibilities

• Own and manage assigned tasks to ensure timely delivery of all projects.
• Communicate with key customer personnel to confirm resolution for pending requests.
• Manage multiple implementation projects simultaneously.
• Review customer requirements and ensure alignment with implementation of their new system(s).
• Create, maintain, and distribute documentation relating to assigned project deliverables.
• Customize and configure new customer systems to meet customer’s requirements.
• Provide customer training on product features to help customers get the most out of their investment.
• Create and deliver engaging written documents, video tutorials, and/or webinars that improve the learning experience for our customers.
• Perform customer upgrades to keep them current on new releases and features made available.
• Maintain a clear understanding of training and implementation processes.
• Maintain a high level of proficiency in the use and configuration of the R.O. Writer software, including new features as introduced to ensure customers get the full value of the software.
• Effectively communicate (verbal and written) with all levels of the organization and outside customers regarding any reported issues.
• Comfortable working independently and managing workload with minimal supervision while collaborating with other remote employees.
• Identify risks to project delivery timelines and assist team in implementing needed solutions.
• Participate in the development and documentation of processes resulting in improved success of overall implementation.
• Outreach to customers to discuss latest product releases and schedule upgrades as needed.
• Perform all other duties as assigned by immediate supervisor.

Qualifications

• Previous experience installing and configuring software.
• 2+ years training customers remotely on newly implemented systems.
• Experience in automotive shop management systems is an asset.
• Exceptional customer service skills, including the ability to work with users of all skill levels.
• Excellent active listening skills, as well as written and verbal communication in English.
• Strong analytical and problem-solving skills.
• Ability to gather and analyze information to configure software that meets customer requirements.
• Anticipate and recognize problems and opportunities.
• Sense of urgency and commitment to excellence in customer service.

Location

• Remote/North America

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other
• Industries: Software Development