Implementation Specialist

Socket.dev; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Paid provincial holidays

Parental leave

Private pension matching

Healthcare benefits

Culture Crew program

Emerging Leader program

Job summary

Levitate is hiring an Implementation Specialist to join our Customer Success team. You will bridge Sales and CS, helping new clients get up and running with our platform, with a focus on integrations, data migration, and smooth onboarding.

You’ll need 1–2 years of customer-facing experience, strong Excel skills, and excellent communication. The role emphasizes organization, proactive collaboration, and the ability to manage multiple onboarding projects simultaneously.

Qualifications

• 1–2 years of customer-facing experience in a tech environment.
• Strong technical aptitude and comfort with tools and integrations.
• Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.).
• Excellent written and verbal communication skills.
• Highly organized with strong time management and multitasking abilities.
• Professional and empathetic when working with clients.
• Strong problem-solving mindset with a collaborative attitude.

Responsibilities

• Lead implementation calls with clients to guide setup and onboarding.
• Collaborate with Sales, Support, and Customer Success teams for smooth handoffs.
• Troubleshoot implementation challenges through problem-solving with Support and Engineering.
• Accurately document customer interactions and updates in our system.
• Effectively manage time and tasks to meet implementation deadlines.
• Use AI tools to clean and prepare spreadsheets during onboarding processes.

Skills

Customer-facing experience

Technical aptitude

Excel proficiency

Written and verbal communication

Time management

Empathy

Problem-solving

Tools

Excel

Job description

At Levitate, we’re on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life:

Creating Magic

You have the persistence and grit to turn ambitious ideas into remarkable outcomes.

Showing Customer Empathy

You bring humble confidence, listening deeply, and putting customers first.

Making Data-Driven Decisions

You pair creativity with insights to make smarter, faster choices.

Focusing on Solutions, Not Problems

You approach challenges with positivity and critical thinking, always looking for the way forward.

Making Small Improvements Every Day

You embrace coachability and lean into discomfort to grow, improve, and drive lasting change.

Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company.

Levitate is seeking an Implementation Specialist to join our dynamic Customer Success team. This role serves as a critical bridge between Sales and Customer Success, helping new clients get up and running with our platform. We’re looking for a tech-savvy, organized, and proactive individual with strong communication skills and a passion for delivering a seamless onboarding experience. You'll assist clients with integrations, data migration, and setup - ensuring a smooth transition into the Levitate platform.

Responsibilities

• Lead implementation calls with clients to guide them through setup and onboarding
• Collaborate closely with Sales, Support, and Customer Success teams for smooth handoffs
• Troubleshoot implementation challenges through problem-solving and collaboration with Support and Engineering
• Accurately document customer interactions and updates in our system
• Effectively manage time and tasks to meet implementation deadlines
• Use AI tools to clean and prepare spreadsheets during onboarding processes

Qualifications

• 1–2 years of customer-facing experience, preferably in a tech environment
• Strong technical aptitude and comfort with tools and integrations
• Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.)
• Excellent written and verbal communication skills
• Highly organized with strong time management and multitasking abilities
• Professional and empathetic when working with clients
• Strong problem-solving mindset with a collaborative attitude

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

• Paid time off and paid provincial holidays to facilitate strong work-life balance
• Paid parental leave that provides employees with support and flexibility as they grow their families
• Extensive benefit options including private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Notices

• AI: Levitate will use Artificial Intelligence-supported tools to screen, assess or select applicants at one or more stages of the recruitment process for this position.
• Compensation: Compensation for this position is a $55,000 base + $10,000 bonus = $65,000 CAD on target earnings. The bonus portion is uncapped.
• Vacancy Status: This position is being publicly advertised to support ongoing hiring needs and may be used to fill an existing vacancy or to support anticipated team growth. Depending on business needs at the time of hire, this role may be filled as a backfill or as new headcount.