Onboarding & Implementation Specialist

Levitate; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Private pension matching

Healthcare benefits

Training and leadership programs

Job summary

Levitate is hiring an Implementation Specialist to join our Customer Success team in Toronto. You’ll bridge Sales and Customer Success, guiding new clients through setup, integrations, and data migration on our platform.

The role requires 1–2 years of customer-facing tech experience, strong Excel skills, and excellent communication. You’ll work with Sales, Support, and Engineering to ensure a seamless onboarding experience.

Qualifications

• 1–2 years of customer-facing experience in tech environment.
• Strong technical aptitude and experience with integrations.
• Proficient in Excel (formulas, VLOOKUP, data manipulation).
• Excellent written and verbal communication skills.
• Highly organized with strong time management and multitasking abilities.
• Empathetic and professional when working with clients.
• Collaborative problem-solving mindset.

Responsibilities

• Lead implementation calls with clients for setup and onboarding.
• Collaborate with Sales, Support, and Customer Success for smooth handoffs.
• Troubleshoot implementation challenges with Support and Engineering.
• Document customer interactions in our system.
• Manage time and tasks to meet deadlines.
• Use AI tools to prepare spreadsheets during onboarding.

Skills

Customer-facing experience

Technical aptitude

Excel

Written and verbal communication

Time management

Problem-solving

Team collaboration

Tools

CRM tools

Data migration tools

AI-assisted tools

Job description

Levitate is hiring an Implementation Specialist to join our Customer Success team in Toronto. You’ll bridge Sales and Customer Success, guiding new clients through setup, integrations, and data migration on our platform.

The role requires 1–2 years of customer-facing tech experience, strong Excel skills, and excellent communication. You’ll work with Sales, Support, and Engineering to ensure a seamless onboarding experience.