Customer Success Specialist

Levitate; Toronto; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Private pension matching

Healthcare benefits

Job summary

Levitate is seeking a Customer Success Specialist to manage the full customer journey from onboarding to renewal. You’ll be responsible for maintaining customer accounts and ensuring their needs are met promptly and effectively in a fast-paced SaaS environment.

The ideal candidate is coachable, empathetic, with strong communication and time management skills, and thrives when solving problems for clients while collaborating with cross-functional teams to deliver value.

Qualifications

• Organizational and process skills are essential.
• Excellent communication and interpersonal skills.
• Experience in a customer-facing role is preferred.
• Be a problem solver and advocate for clients.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and maintain relationships with customers as the main point of contact.
• Provide onboarding and training to new customers to help them reach goals.
• Maintain a book of business focusing on customer satisfaction and retention.
• Ensure customers get fast time-to-value and stay engaged with the product.
• Collaborate with cross-functional teams to resolve customer issues promptly.

Skills

Organizational skills

Communication

Interpersonal skills

Customer-facing experience

Problem solver

Teamwork

Job description

At Levitate, We’re On a Mission To Make a Real Impact - For Our Customers, Our Team, And The World Around Us. We Believe The Best Work Comes From People Who Are Curious, Driven, And Excited To Grow. Our Five Core Values Guide Everything We Do, And We Look For Teammates Who Embody The Traits That Make Those Values Come To Life.

Creating Magic

You have the persistence and grit to turn ambitious ideas into remarkable outcomes.

Showing Customer Empathy

You bring humble confidence, listening deeply, and putting customers first.

Making Data-Driven Decisions

You pair creativity with insights to make smarter, faster choices.

Focusing on Solutions, Not Problems

You approach challenges with positivity and critical thinking, always looking for the way forward.

Making Small Improvements Every Day

You embrace coachability and lean into discomfort to grow, improve, and drive lasting change.

Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company.

We are excited to announce that we are looking for a Customer Success Specialist to join our team at Levitate. As a Customer Success Specialist, you will manage the full customer journey from onboarding to renewal. You will be responsible for managing customer accounts and ensuring that their needs are met in a timely and efficient manner.

Our ideal candidate is coachable, naturally empathetic, has excellent communication and time management skills, and enjoys working in a fast-paced environment.

Responsibilities

• Serve as the main point of contact to develop and maintain relationships with customers
• Provide onboarding and training to new customers to assist them in reaching their goals.
• Maintain a customer book of business where you're responsible for customer satisfaction and hitting monthly retention goals
• Ensure customers get fast time-to-value and are engaged with the product
• Collaborating with cross-functional teams to resolve customer issues in a timely manner
• Maintain up-to-date knowledge about company products and services as they evolve

Requirements

• Organizational and process skills are essential
• Excellent communication and interpersonal skills
• Experience in a customer-facing role is preferred
• Be a problem solver and advocate for clients
• Ability to work independently and as part of a team

Benefits

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

• Paid time off and paid provincial holidays to facilitate strong work-life balance
• Paid parental leave that provides employees with support and flexibility as they grow their families
• Extensive benefit options including private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Notices

• AI: Levitate will use Artificial Intelligence-supported tools to screen, assess or select applicants at one or more stages of the recruitment process for this position.
• Compensation: Compensation for this position is a $55,000 base + $10,000 bonus = $65,000 CAD on target earnings.
• Vacancy Status: This position is being publicly advertised to support ongoing hiring needs and may be used to fill an existing vacancy or to support anticipated team growth. Depending on business needs at the time of hire, this role may be filled as a backfill or as new headcount.

Relevant experience

Customer Success Specialist, Client Success Specialist, Customer Success Manager, Account Manager, Client Relationship Manager, Customer Experience Specialist, Account Management Specialist, Customer Retention Specialist, Onboarding Specialist, Client Success Manager, Customer Engagement Specialist, Customer Lifecycle Manager, SaaS Customer Success, B2B Account Manager, Customer Support Specialist, Client Services Coordinator, Relationship Manager, Customer Advocate, Renewal Specialist, Client Onboarding Specialist